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Assistant Customer Support

Company: Spectraforce Technologies Inc
Location: Madison
Posted on: September 25, 2022

Job Description:

Job Title: Senior Assistant Customer SupportDuration: 12 MonthsLocation: Madison Wisconsin 53784 OnsiteShift: Need some flexibility Essential Job Functions:Responds to basic, multiple customer inquiries and requests.Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.Research customer inquiries and responds to appropriate parties in a timely manner.Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.Records calls, processes requests and updates account history with results of inquiry to include proper documentation.Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.Interfaces with team members, management, and customers in reference to customer service issues.Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Basic Qualifications High school diploma or G.E.D.Two or more years of customer service or other telephone experienceExperience working with organizational functions and personnel Experience working with fax machines, computer software, and telephone technologyExperience working with and skilled in the use of help desk software Other Qualifications Business and analytical problem-solving skillsCommunication skillsAbility to work independentlyAbility to follow oral and written directionsWork Environment Office environmentMay require shift work

Keywords: Spectraforce Technologies Inc, Madison , Assistant Customer Support, Other , Madison, Wisconsin

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