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Help Desk (ONSITE)

Company: Chandra Technologies, Inc.
Location: Madison
Posted on: August 7, 2022

Job Description:

Hourly Rate: $32 W2; $37 CTC/1099 Job Description:The University of Wisconsin System, Office of Learning and Information Technology Services, isseeking 2 Help Desk III staff. This position provides help desk support to both onsite andremote users. This is a 40 hour per week position located in Madison, WI and reports to theDirector, Client and Application Services. This is an onsite position and there is no possibility forremote work.HELP DESK AND WORKSTATION MANAGEMENTProvide high-quality customer service for a wide range of computing technologies,including desktop computers, laptops, mobile devices, phones (mobile and VoIP),printers, operating systems, software applicationsTroubleshoots and resolves escalated complex technical problems for various productsand services independentlyDevelops operational procedures to improve customer satisfaction and promoteefficiencyCommunicate with end users in a professional and timely manner for all incidents andrequestsIdentify trends in incidents and initiate responses to wide-spread issuesStrive to resolve all assigned tickets and only escalate those that require specializedknowledge outside of own areas of expertisePerform setup and configuration of end user devicesInstall and configure hardware, operating systems, and softwareManage workstation fleet inventory, keeping CMDB up to dateDeliver and setup hardware to usersCreate and deliver reports to leadershipProvide guidance and trainings to end-users as needed for new and existing hardware,operating systems and software packagesRequired Skills:5+ years of experience with account management systems such as Active Directory (5 years)5+ years of experience with enterprise endpoint management tools, such as Microsoft Systems Center Configuration Manager (SCCM) and/or Jamf (5 years)5+ years of experience providing technical support to end users using Windows and Mac workstations (5 years)5+ years of experience installing and troubleshooting hardware and software in a professional setting (5 years)5+ years of experience supporting common business applications like Microsoft365 suite, Web Conferencing tools, Adobe, etc. (5 years)5+ years of experience providing high-quality customer service and maintaining excellent communication (5 years)Experience utilizing ITIL principles including incident management, change management and service request management. (5 years)Demonstrated ability to collaborate with both tech savvy and non-tech savvy audiences (5 years)Demonstrated ability to work independently and be self-motivated (5 years)Experience prioritizing multiple assignments and managing workload (5 years)Demonstrated analytical and problem-solving skills (5 years)Preferred Skills:Technical support experience in a higher education environment (5 years)Experience with user education, training and creating support documentation (5 years)Help Desk - Enterprise Endpoint Management Tools, Adobe, ITIL Principles, Active Directory, Account Management Systems Higher Competitive Rates will be considered for consultants with advanced skill set Corp to Corp Resumes are welcome Consultants may need a criminal background checkHigher Competitive Rates will be considered for consultants with advanced skill setConsultants may need a criminal background check Contact Number: - provided by Dice

Keywords: Chandra Technologies, Inc., Madison , Help Desk (ONSITE), Other , Madison, Wisconsin

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