Client Support Representative

Company: Change Healthcare
Location: Madison
Posted on: August 7, 2022

Job Description:

Overview of Position The Client Support Team provides 24/7/365 support for Accountable Care and Network Services managed out of our Pensacola, FL office. The Client Support Representative position is primarily responsible for ticket intake, providing tier 1 support and client communications regarding unexpected system outages, CHC and Vendor system scheduled downtimes and incidents and change requests submitted by customers, both internal and external. What will be my duties and responsibilities in this job?+ Respond to client and staff inquiries with a professional and positive attitude and as quickly as possible to ensure that issues and requests are addressed promptly and correctly. + Perform initial triage (Tier 1 Support) of incoming tickets, assist in resolution and/or escalate to other teams or vendors, as necessary. + Work closely with other teams and vendors to ensure accurate and timely delivery of ticket resolution within company protocols and contractual SLAs. + Communication channel between clients and CHC Vendors and Internal teams. + Participate in on-call rotation. What are the requirements needed for this position?+ Associate degree and 2+ years of experience in a client support role. Additional years of experience in support may substitute for required education. + Technical aptitude and ability to research, document and solve issues of moderate complexity. What other skills/experience would be helpful to have?+ Experience using Remedyforce Console ticketing system. + Experience using Azure DevOps. + Experience with Facets and HealthEdge Health Rules Payor is a plus . + Knowledge of ANSI specifications (ANSI 834, 835, 837 276/277, 278, 270/271). + Ability to maintain confidentiality with sensitive customer and internal information.+ Self-motivated and ability to work independently with minimal supervision. + Strong written and verbal communication skills. What are the working conditions and physical requirements of this job? + Remote Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy. California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Madison , Client Support Representative, Other , Madison, Wisconsin