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Remote Recreational Claims Research Associate

Company: CCC
Location: Madison
Posted on: May 16, 2022

Job Description:

About CCCCCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries - insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more - to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC's network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020, 2021 & 2022. Diverse perspectives and experiences are core to CCC's success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC's tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 6 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting cccis.com.Job Description SummaryConduct research to determine the fair, local-market value for motorcycles involved in a potential total loss using the Internet and our proprietary database. This position works closely with claim adjusters from top insurers and auto dealerships across the United States. This is a remote position in which all onboarding and training will be conducted virtually. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $17.70 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.Job Duties

  • Establish fair market value of motorcycles assisting insurers in claim settlement
  • Update motorcycle information and determine the availability and price of new or used motorcycles
  • Some outbound calling (non-sales related) required to motorcycle dealerships and adjusters
    • Maintain relationships with dealers and claim adjusters
    • Provide supplemental research as requested
    • Adhere to attendance, production, quality and other metric standards
      Qualifications
      • No prior call center experience is required, as we will train individuals that are willing to continue to learn and be developed
      • High School Diploma
      • 1-2 years prior customer service experience required
      • Excellent verbal and written communication skills
      • Attention to detail
        • Self-motivated
        • Ability to multi-task with customer interactions and various applications
        • Keyboarding and PC skills
        • Possess a positive attitude and desire to provide outstanding customer service
        • Weekday schedule flexibility
          • Career oriented
          • Strong technical aptitude
          • Ability to work independently
          • Quiet and professional home work environment free of distractions
          • High-speed internet connection (DSL or cable modem - non-cellular - with minimum speed of 20 mbps download and 10 mbps upload)

Keywords: CCC, Madison , Remote Recreational Claims Research Associate, Other , Madison, Wisconsin

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