Benefits Services Partner

Company: UKG (Ultimate Kronos Group)
Location: Madison
Posted on: May 16, 2022

Job Description:

Benefits Services Partner **General Information** Ref #: 20220027085 Travel Amount Required: None Job Type: Regular-Full Time Location: USA - USA - Remote **Description & Qualifications** Description UKG (Ultimate Kronos Group) is seeking a client-focused, highly collaborative and experienced individual to join UKG's Managed Services Benefits Organization. The Benefits Services Partner (BSP) serves as a primary point of contact for an assigned portfolio of UMS Benefits customers. The UMS Benefits organization is an outsourced benefits operations business and the BSP serves as a trusted advisor to our customers by maximizing the value of our benefits platform, services, and UKG network. As a BSP, you will accomplish this by understanding customer goals, developing strong relationships with all user personas linked to the benefits and ancillary platforms, and executing defined BSP proactive engagements. As a Benefits Service Partner, you will manage an assigned portfolio of UMS Benefits customers and you will be accountable for the adoption and health of each account from a benefits perspective. This includes the oversight of the administration of customer benefit programs (health & welfare, life, disability, voluntary plans) in support of the entire employee benefits life cycle. The position will include oversight of customer relationships, overall service delivery, key business outcomes including, but not limited to: customer satisfaction and customer retention for an assigned book of business. You will a critical player in driving long-term customer satisfaction with their utilization of our UMS Benefits services offering. While this role is not a technical one, your ability to discuss high-level technical concepts with non-technical stakeholders is critical. To be successful in this role, the Benefits Services Partner will interact and collaborate with multiple internal/external teams including the internal Managed Services functions, Benefits Services, Executive Relationship Management, Renewals, Escalation Management, other Global Services Teams, and external benefits providers. Responsibilities: Serve as a trusted partner and advisor for a defined portfolio of UMS Benefits customers Demonstrate knowledge of Health & Welfare benefit plans and benefit trends. Manage all administrative aspects of Customer company benefit plans, including but not limited to: medical, dental, vision, FSA/HSA/HRA plans, life insurance, disability and voluntary plans. Display thorough understanding of overall Benefit Administration activities. Proactively analyze problems and drive root cause resolution to prevent recurrences. Interpret benefit plan documents and discuss in detail with confidence. Provide best practice recommendations to establish effective Customer procedures and processes Communicate with confidence and professionalism to ensure Customer satisfaction through established meetings, communications, progress reporting, issue resolution and other Customer interactions Manage, grow, build, cultivate relationships with Customers and act on behalf of the Customer when engaging brokers and third-party vendors Ensure strict compliance with health and welfare related federal and state laws and guidelines Project manage annual Benefits enrollment activities including system configuration and testing, annual enrollment meetings, validation of benefit data and elections, and customer acceptance. Participate in documentation and maintenance of Customer benefit processes. Successfully track time spent on tasks/activities and follow departmental protocols Assist in identifying and driving best practices Qualifications: PlanSource Benefit system experience and/or UKGPro (formerly UltiPro) experience preferred and/or other HCM Benefits Administration technology solutions Bachelor's Degree or 5+ years of related industry experience Proven experience with Benefit Administration software Working knowledge of employee life-cycle Benefits Administration, related regulations and ERISA guidelines, HIPAA Compliance strongly preferred Commitment to excellence and high standards; demonstrates the ability to hold self and others accountable for delivered work Strong relationship building skills; Ability to build trusted relationships across UKG internal teams, vendors and multiple customer contacts. Excellent communication skills (both written and verbal) and strong business acumen Strong organizational, problem-solving, and analytical skills required to drive root cause resolution Strong discovery and listening skills. Demonstrated ability to ask effective discovery questions, understand the customer's business goals/priorities and anticipate the customer's needs. Strong attention to detail; Manage and facilitate conference calls, capture and follow up on action items, and set appropriate expectations in escalated situations. Strong decision-making skills; ability to coordinate efforts across various functional teams and engage the appropriate resources to address escalated items. Proven ability to handle multiple projects while consistently meeting deadlines Experience working with customer relationship management tools, project management tools, and case management solutions (Salesforce, Smartsheets) Qualifications Qualifications: PlanSource Benefit system experience and/or UKGPro (formerly UltiPro) experience preferred and/or other HCM Benefits Administration technology solutions Bachelor's Degree and 5+ years of related industry experience Proven experience with Benefit Administration software Working knowledge of employee life-cycle Benefits Administration, related regulations and ERISA guidelines, HIPAA Compliance strongly preferred Commitment to excellence and high standards; demonstrates the ability to hold self and others accountable for delivered work Strong relationship building skills; Ability to build trusted relationships across UKG internal teams, vendors and multiple customer contacts. Excellent communication skills (both written and verbal) and strong business acumen Strong organizational, problem-solving, and analytical skills required to drive root cause resolution Strong discovery and listening skills. Demonstrated ability to ask effective discovery questions, understand the customer's business goals/priorities and anticipate the customer's needs. Strong attention to detail; Manage and facilitate conference calls, capture and follow up on action items, and set appropriate expectations in escalated situations. Strong decision-making skills; ability to coordinate efforts across various functional teams and engage the appropriate resources to address escalated items. Proven ability to handle multiple projects while consistently meeting deadlines Experience working with customer relationship management tools, project management tools, and case management solutions (Salesforce, Smartsheets) Company Overview Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at **/careers** EEO Statement **Equal Opportunity Employer** Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO is the Law poster (and its **supplement** . View the Pay Transparency Nondiscrimination Provision (UKG participates in E-Verify. View the E-Verify posters here (. Colorado Pay Law If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to **UKGcareers@** **Disability Accommodation** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ or please call 1 (978) 250 9800.

Keywords: UKG (Ultimate Kronos Group), Madison , Benefits Services Partner, Other , Madison, Wisconsin