MadisonRecruiter Since 2001
the smart solution for Madison jobs

Client Support Specialist

Company: The QTI Group
Location: Madison
Posted on: January 16, 2022

Job Description:

Summary:
The QTI Group is actively recruiting for a Client Support Specialist to join their Sales team! The ideal candidate will have strong customer service skills and great attention to detail. Experience in Sales or Sales Support is a plus. This role is based in Madison, WI with occasional travel to client locations in the greater Madison area. Hours are full-time Monday-Friday between 8:00 a.m. - 5:00 p.m. Pay is based on experience and a competitive benefits package is offered.

Responsibilities:

  • Receive, respond, and/or triage inbound prospect calls and website inquiries
  • Gather information from client contacts, utilize databases to verify client history, and initiate processes and documentation as appropriate
  • Follow-up to ensure timely and successful delivery of QTI solutions to meet client needs and objectives
  • Work with Marketing to generate sales leads by utilizing various tools
  • Execute key aspects of post-delivery/project processes in a timely and affective manner
  • Assist with ongoing client needs, proactive outreach, and check-ins
  • Develop presentations, proposals, and assist with RFP process
  • Maintain current and accurate client records Customer Relationship Management (CRM) system
  • Complete activities related to the new client onboarding, intake processes
  • Prepare prospect and client canvasing materials
  • Provide support for sales, marketing, and client service functions
  • Provide market research assistance
  • Demonstrate initiative for identifying opportunities to add valueQualifications:
    • High school diploma and three years relevant experience required
    • Excellent computer skills with applied proficiency of Microsoft Office (Word, Excel, & PowerPoint), Outlook, and Internet Explorer required
    • Passionate about creating a positive and memorable client-focused experience
    • Builds relationships with integrity, ethics, and reliability
    • Proactive strategic thinker and problem solver
    • High sense of urgency; adheres to deadlines with attention to detail and accuracy
    • Self-motivated and results driven; thrives in a fast-paced environment
    • Highly organized with ability to prioritize competing tasks
    • Outstanding verbal and written communication including accurate proofreading skills
    • Ability to work independently and successfully as a team member
    • Willingness to complete background check and reference check#MMAS

Keywords: The QTI Group, Madison , Client Support Specialist, Other , Madison, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Madison RSS job feeds