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Client Support Specialist

Company: The QTI Group
Location: Madison
Posted on: January 16, 2022

Job Description:

The QTI Group is actively recruiting for a Client Support Specialist to join their Sales team! The ideal candidate will have strong customer service skills and great attention to detail. Experience in Sales or Sales Support is a plus. This role is based in Madison, WI with occasional travel to client locations in the greater Madison area. Hours are full-time Monday-Friday between 8:00 a.m. - 5:00 p.m. Pay is based on experience and a competitive benefits package is offered.


  • Receive, respond, and/or triage inbound prospect calls and website inquiries
  • Gather information from client contacts, utilize databases to verify client history, and initiate processes and documentation as appropriate
  • Follow-up to ensure timely and successful delivery of QTI solutions to meet client needs and objectives
  • Work with Marketing to generate sales leads by utilizing various tools
  • Execute key aspects of post-delivery/project processes in a timely and affective manner
  • Assist with ongoing client needs, proactive outreach, and check-ins
  • Develop presentations, proposals, and assist with RFP process
  • Maintain current and accurate client records Customer Relationship Management (CRM) system
  • Complete activities related to the new client onboarding, intake processes
  • Prepare prospect and client canvasing materials
  • Provide support for sales, marketing, and client service functions
  • Provide market research assistance
  • Demonstrate initiative for identifying opportunities to add valueQualifications:
    • High school diploma and three years relevant experience required
    • Excellent computer skills with applied proficiency of Microsoft Office (Word, Excel, & PowerPoint), Outlook, and Internet Explorer required
    • Passionate about creating a positive and memorable client-focused experience
    • Builds relationships with integrity, ethics, and reliability
    • Proactive strategic thinker and problem solver
    • High sense of urgency; adheres to deadlines with attention to detail and accuracy
    • Self-motivated and results driven; thrives in a fast-paced environment
    • Highly organized with ability to prioritize competing tasks
    • Outstanding verbal and written communication including accurate proofreading skills
    • Ability to work independently and successfully as a team member
    • Willingness to complete background check and reference check#MMAS

Keywords: The QTI Group, Madison , Client Support Specialist, Other , Madison, Wisconsin

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