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IT Help Desk Specialist

Company: Dahl Consulting
Location: Madison
Posted on: January 15, 2022

Job Description:

Title: IT Help Desk Specialist
Location: Madison, WI OR Greenbay, WI
Pay: $20-$25 per hour + benefits
Direct Hire

Are you adaptable to new technologies and love learning new skills? If so, here's the role for you! Dahl Consulting is currently partnering with a leading company in the manufacturing industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an IT Help Desk Specialist for a direct hire role. Interested? Get more details below!

IT Help Desk Specialist Job Description:
As the IT Help Desk Specialist, you will have the opportunity to provide technical assistance and support related to computer systems, hardware, and software. This position typically works with minimal to moderate supervision.

IT Help Desk Specialist Main Responsibilities:
Responds to queries from employees for technical assistance regarding issues related to computer systems, hardware, and software
Troubleshoots and configures computer systems
Diagnoses and solves hardware and software problems
Sets up computers for employees
Trains employees on various hardware/software features and problem-solving techniques
Installs, modifies, and repairs computer hardware and software
Helps to develop training resources
Maintains daily performance of computer systems
Runs diagnostic programs to resolve problems
Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Identifies and escalates situations requiring urgent attention
Participates and contributes to lean manufacturing journey
Assists in other areas and performs additional tasks as needed

IT Help Desk Specialist Key Qualifications:
Associated technical degree in related field
Knowledge of Windows computer environments
1-3+ years of experience in a comparable role preferred
Strong planning and organizational aptitude
Effective troubleshooter and problem solver
Adaptable to new technologies and able to learn and rapidly apply new skills
Committed to providing excellent customer service

Keywords: Dahl Consulting, Madison , IT Help Desk Specialist, Other , Madison, Wisconsin

Click here to apply!

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