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Customer Engagement Representative

Company: The QTI Group
Location: Madison
Posted on: January 15, 2022

Job Description:

The QTI Group is partnering with our client, a small trade association located on the eastside of Madison, in recruiting to hire a full-time Customer Engagement Representative. This is a DIRECT HIRE opportunity and the schedule is Monday through Friday, 8:30 am to 4:30 pm and offers a competitive pay rate, based on experience. This is currently a hybrid position but will transition to fully onsite in the future therefore candidates are required to live in the Madison, WI area.


  • Meet with team weekly to determine schedules and weekly tasks to be assigned
  • Answer incoming calls that have made it through the top-level phone greeting to the contact team; direct callers accordingly
  • Assist walk-in customers with the purchase of materials, class registrations, and any other requests
  • Perform transactions through IMIS membership database using extender or manual entry for registrations, orders and cancellations
  • Provide customer service support for online education and various programs, as well as online chat support
  • Assist members with website login issues via phone and email
  • Assist customers with website navigation
  • Manage company email inboxes
  • Assist other company departments with online (Zoom) meetings/webinars, proofreading, room scheduling, legal hotline intake, access reporting, and product testing
  • Assist shipping and receiving when needed (UPS/USPS)
  • Record completed tasks and report project progressQualifications:
    • Associate degree or 2+ years of customer service experience
    • Experience in Microsoft Office, Microsoft Teams and Zoom
    • Ability to work independently and multitask
    • Strong written and verbal communication skills
    • Positive attitude and friendly disposition
    • Ability to lift 20 lbs.#MMAS

Keywords: The QTI Group, Madison , Customer Engagement Representative, Other , Madison, Wisconsin

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