Customer Engagement Representative

Company: The QTI Group
Location: Madison
Posted on: January 15, 2022

Job Description:

Summary:
The QTI Group is partnering with our client, a small trade association located on the eastside of Madison, in recruiting to hire a full-time Customer Engagement Representative. This is a DIRECT HIRE opportunity and the schedule is Monday through Friday, 8:30 am to 4:30 pm and offers a competitive pay rate, based on experience. This is currently a hybrid position but will transition to fully onsite in the future therefore candidates are required to live in the Madison, WI area.

Responsibilities:

• Meet with team weekly to determine schedules and weekly tasks to be assigned
• Answer incoming calls that have made it through the top-level phone greeting to the contact team; direct callers accordingly
• Assist walk-in customers with the purchase of materials, class registrations, and any other requests
• Perform transactions through IMIS membership database using extender or manual entry for registrations, orders and cancellations
• Provide customer service support for online education and various programs, as well as online chat support
• Assist members with website login issues via phone and email
• Assist customers with website navigation
• Manage company email inboxes
• Assist other company departments with online (Zoom) meetings/webinars, proofreading, room scheduling, legal hotline intake, access reporting, and product testing
• Assist shipping and receiving when needed (UPS/USPS)
• Record completed tasks and report project progressQualifications:
  
  • Associate degree or 2+ years of customer service experience
  • Experience in Microsoft Office, Microsoft Teams and Zoom
  • Ability to work independently and multitask
  • Strong written and verbal communication skills
  • Positive attitude and friendly disposition
  • Ability to lift 20 lbs.#MMAS

Keywords: The QTI Group, Madison , Customer Engagement Representative, Other , Madison, Wisconsin