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Team Lead, Central Inside PreSales Support

Company: Presidio, Inc.
Location: Middleton
Posted on: November 22, 2021

Job Description:

DescriptionCOME BUILD YOUR FUTURE WITH PRESIDIO! We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it's our people that make the connections happen. WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. THE ROLE: Team Lead, Central Inside PreSales Support Presidio is seeking a Inside PreSales Support Team Lead to join our team in the Central Region. You can be based in any area in IL, IN, MN, MI, OH and WI. The Team Lead for the Inside PreSales Support team, will manage a team of 3-6 technical Inside Solution Engineers & Architects in a PreSales role. This role is a player-coach role with a primary responsibility of recruiting, enabling, and managing daily activity for the team in a critical support role of Presidio's PreSales Solution Architecture functions. The role is to be a first-level manager whose tasks will involve managing & mentoring team members, assist with their daily tasks, ensure a high level of quality across the team, and working with your peers across the country to grow and develop diverse & successful Inside Solution Architects. A successful PreSales team leader leads, monitors, and supervises their group of employees to achieve goals that contribute to the growth of Presidio. Presidio expects its managers to motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility. The Inside Solution Architect team is a part of Presidio's national Inside PreSales Support Team supporting the Pre-Sales Engineering organization across Presidio. Key Responsibilities:

  • Communicating goals and deadlines to team members
  • Planning workloads and delegating tasks
  • Managing activity assignments of requests across the team
  • Creating a productive work environment for the team using positive reinforcement, trust and other appropriate strategies
  • Work with peer managers to ensure timely response to requests and ensure a high level of quality in work product across teams
  • Assessing team performance and providing feedback to employees
  • Recruiting and interviewing new hires to the team
  • Assisting with training new and existing employees in order to grow their skills
  • Providing teams with information about recent developments, programs and policy changes of management
  • Interface between employees and senior management to communicate intent
  • Create a positive team environment
  • Serve as a Mentor to team members
  • Perform required HR functions as designated for a manager at Presidio.
  • Work in a Player-Coach role - serve as a role model for junior team members
  • Work with local, regional PreSales leaders to provide prioritization and alignment between the PreSales team and the Inside team.
  • Provide support and escalation for customer service issues or related situations
  • Assisting with the daily operation of the organization
  • Perform customer service functions, including interacting with customers and answering questions
  • Ensure Quality Assurance through active review of team member work product output
  • Assist with creation of technical configurations, statement of works, proposals, and other PreSales work outputs.
  • Take responsibility & accountability for the performance and quality of the team Education and Experience:
    • Bachelor's Degree or equivalent experience and/or military experience.
    • 4+ years of relevant experience is required
    • Technical Experience with any of the following:
      • Cisco Systems, Dell/EMC, Palo Alto, Pure Storage, Microsoft, VMware, and/or Public Cloud Providers
      • Knowledge of typical office applications and computer use.
      • Strong written skills, critical attention to detail, and a self-motivated work ethic are essential.
      • Experience in an IT-related field such as OEM/Manufacturer, VAR and/or IT Solution Provider
      • Experience with Infrastructure configurations, Statement of Works, and/or contracts in an IT Services industry.
      • Previous team management experience a plus (but not required) ***** ABOUT PRESIDIO Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements. Presidio is a leading global IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise, and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Within Presidio's 40+ US offices and offices in Ireland, London, Singapore, and India, we support 2,800+ professionals, including 1,600 technical engineers. Presidio is a trusted advisor to our clients on a national level while also bringing our global scale and expertise to bear. For more information visit: ***** Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: (Get Acrobat Reader) If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to . RECRUITMENT AGENCIES PLEASE NOTE: Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio. #LI- JM3

        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)CategorySales EngineersEducationBachelor's DegreeExperience4 to 20+ yearsJob typeFull time

Keywords: Presidio, Inc., Madison , Team Lead, Central Inside PreSales Support, Other , Middleton, Wisconsin

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