Mission Statement: Inspired by the
Franciscan Values of compassion, dignity and respect, we support
persons with developmental and other challenges to achieve their
highest quality of life, personal growth and spiritual
Summary: Provides for the
day-to-day operation of the residential program by providing
coordination and oversight in the areas of quality assurance and
client health. Provides overall support to persons served by
teaching skills that foster independence and community integration
as directed and guided by the person’s Individual Service Plan
(ISP). Serves as primary backup to the Residential Manager
and is a Residential Manager in Training.
Required Competencies: This position also
requires proficiency of all DSP competencies at all levels.
- Familiarity with CARF standards, organizational standards and
policies funding sources, and licensing requirements as
- Demonstrates intermediate level written and verbal
- Ability to present themselves professionally in both appearance
- Strong understanding of DSP training requirements
- Ability to lead and manage others professionally, create and
retain interpersonal relationships with all members of the
organization and external stakeholders
- Demonstrates an active interest in and has the ability to
enhance and apply new skills
- Good organizational skills and ability to meet deadlines
- Has the initiative to guide others in mastering new systems,
processes, or programs.
- Ability to effectively diffuse negativity with coworkers
- Acts as a champion for change.
- Ability to independently respond to crisis situations
- Demonstrated leadership qualities
Essential Duties and Responsibilities: include
the following. Other duties may be assigned.
Assists in daily delivery of quality residential facilities and
programs that meet organizational branding and external licensing
Coordinates, tracks, and provides/arranges transportation for
medical appointments for persons served. Ensures medical
appointment outcomes and documentation are communicated/routed to
appropriate staff and pharmacy (ex. medication changes, changes in
health status, special orders, follow-up appointments, etc.).
Ensures person served medications are available as prescribed.
Understands and assists the Residential Manager (RM) in
effective execution of home and client budgets and finances
Acts as second to the Residential Manager (RM) and assumes RC
responsibilities in their absence.
Participates in On-call rotation
Ensures services are provided in accordance with CARF standards,
funding sources, licensing agency requirements, and organizations
Ensures that all services provided are in accordance with the
client’s Individual Service Plan (ISP)
Communicates effectively (face-to-face, verbal, written,
digital) and works collaboratively with the interdisciplinary
Performs other duties as assigned.
Supports the strategic planning process and may assist in
developing the initiatives to achieve the overall mission and
vision of the organization.
Participates in organizational committees and meetings.
Adheres to St. Coletta policies and procedures.
Supervises direct care staff in the absence of the Residential
Qualifications: To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma or equivalent, one to three years related
work experience preferred, or an equivalent combination of training
or experience upon hire or promotion.
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of
customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations.
Knowledge of Microsoft Office Suite Products, Internet, and
email. Ability to learn and utilize software programs
Certificates, Licenses, Registrations:
Ability to complete and maintain all required training in
accordance with organizational requirements and County, State, and
This position requires that an employee is able to drive for
work purposes and must maintain a valid driver’s license with a
driving record that meets the standards set forth by the
organization. This position may require the employee to
operate a 15-passenger van and/or lift bus. This position may also
require the use of the employee’s personal vehicle, which would
require valid vehicle insurance.
Other Skills and Abilities:
Ability to respond to and de-escalate behavioral issues.
Strong organizational, time management, and interpersonal
skills. Ability to maintain confidentiality. Ability to make
sound decisions and problem solve. Ability to establish and
maintain effective professional working relationships.
Ability to be flexible to meet the needs of the organization.
Related post secondary education preferred. Knowledge of
developmental disabilities. Experience working in a human
service related field in a CARF accredited facility desired.
Ability to maintain a work schedule that allows for visibility in
assigned areas when persons served and staff are present.
Physical Demands: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this job, the employee is
regularly required to talk or hear. The employee is
frequently required to stand and walk. The employee is
occasionally required to sit; reach with hands and arms; use hands
to finger, handle, or feel; and stoop, kneel, crouch, or
crawl. The employee must frequently lift and/or move up to 25
pounds and occasionally lift and/or move up to 50 pounds.
Work Environment: The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
The noise level in the work environment is usually moderate.