RN-Call Center (PRN), Virtual

Company: SSM Health
Location: Madison
Posted on: October 13, 2021

Job Description:

This position will be working 100% on the phone supporting primary and specialty clinics within Dean Medical Group. Experience with triage, epic, and working in a primary care setting are preferred.

This is a 24/7 department flexibility is key. Will cover for PTO, sick calls and leave.

The hours for will primarily cover PM shifts (3p-11p) with occasional day shift and/or overnight hours available.  Week-end hours are part of the expectations and the position will be part of our holiday rotation.  (Works out to be approximately every 3rd holiday)

We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.  We hope you will consider joining our SSM family!

Responsible for emergency telephone management of poisoning exposures and questions handled by the Missouri Poison Center for the entire state. Acquires a knowledge of poison prevention techniques and interprets subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations. Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.

PRIMARY RESPONSIBILITIES

• Acquires a knowledge of toxicological resources that are helpful in managing poison cases.
• Staffs a 24-hour emergency telephone service while acting collaboratively with staff, other health care providers and lay callers.
• Obtains and documents a complete and accurate history. Provides a calm, reassuring and intelligent interaction with the public and health care professionals.
• Uses computer for live data collection and documentation, online resources for information gathering, and communication with caller through phone system.
• Utilizes advancing technology with live chat and texting to assist callers with poison information or exposures.
• Guides treatment advice for both the public and health care providers. Manages beneficial relationships with individuals and departments inside and outside of the ministry structure.
• Acquires a knowledge of poison prevention techniques and interprets subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations.
• Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Graduate of accredited school of nursing

EXPERIENCE

• Three years' registered nurse experience with insight in medical/surgical, pediatric or maternal/child health

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Keywords: SSM Health, Madison , RN-Call Center (PRN), Virtual, Other , Madison, Wisconsin

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