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Customer Experience Representatives - Mid-Shift

Company: Remedy Intelligent Staffing
Location: Jefferson
Posted on: September 16, 2021

Job Description:

Looking for a Monday - Friday work schedule?  Remedy Intelligent Staffing is currently hiring for several Mid-Shift Customer Experience Representatives to work 10:30am-7:00pm, for our valued client in Jefferson. Apply today to be considered for this great Temporary to Hire career opportunity!

Shift: Mid-Shift Schedule available  -  Monday - Friday; 10:30am - 7:00pm, Must work every 5th Saturday!

Pay: $15.00 - $17.50, Depends on experience, Bilingual Spanish is preferred

Job Duties of the Customer Experience Representative:

  • 90% - Achieves incoming call goals of standard, less complex calls
  • Queue management
  • Handle calls in a timely manner
  • Seeks out answers to questions using the material and tools available
  • Understand product knowledge
  • Escalate calls as needed 10%
  • Maintain email box, data entry and enter no charge parts

Apply TODAY to learn more about these career opportunities in Customer Service!

 

  • High School Diploma or GED
  • 6 months experience in a customer service role
  • Microsoft Office Suite
  • Excellent verbal and written communication
  • Ability to type while on the phone with customer
  • Strong customer service skills
  • Excellent problem -solving skills
  • Understand and applies technical skills, methods and process to perform

Keywords: Remedy Intelligent Staffing, Madison , Customer Experience Representatives - Mid-Shift, Other , Jefferson, Wisconsin

Click here to apply!

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