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Director, DevSecOps Customer Treatment Platforms

Company: US Cellular
Location: Madison
Posted on: September 15, 2021

Job Description:

Director, DevSecOps Customer Treatment Platforms - INF001578

As a member of the senior IT leadership team at UScellular, the Director of DevSecOps Customer Treatment Platforms will have oversight and provide mentorship for application development, execution, and production support of UScellular's business critical systems. Applications that are part of this portfolio include Enterprise Product Catalog, Treatment Rules Orchestrator and Channel Enablers for Personalization.

Location Note: This role is offered in either our Madison, WI or Chicago, IL locations.

Essential Functions

  • Develop processes and guidelines, define technology strategies, build roadmaps, and standardize processes to facilitate application architecture for in-scope functions.
  • Transform delivery and partner model to support faster pace of change and efficient TCO
  • Provide executive vision, strategy and leadership for the evolution of the enterprise application portfolio
  • Provide strategic and technical leadership to key vendors related to our product catalog, treatment rules & orchestration platforms.
  • Develop custom applications that enable penetration of Personalization capabilities in all of our channels - Customer Care, Web/E-Commerce, Digital, B2B
  • Partner effectively with peers spanning all aspects of release, quality and ongoing operations to drive outstanding results.
  • Ensure continuously improving quality and value of the system delivery components.
  • Provide advisory and hands-on technology leadership in resolution of sophisticated business and technology issues.
  • Build high-performance teams by driving development and growth of current and future leadership talent, providing clear expectations and direction.
  • Promote the development of the associates by collaborating with them on development plans and provide assignments to effectively challenge their growth to the next levels while continually improving technical skills.
  • Responsible for multi-year business transformation initiatives enabled by technology investments.
  • Continually drive greater efficiencies into application development support activities.
  • Accountable for driving the company's core values and behaviors, to include an environment of respect and openness (our Dynamic Organization business model).
  • Serves as a member of the senior IT leadership team to guide IT strategy and approaches.
  • Use and integrate standard methodologies for continuous process improvement.


Required Experience
  • Bachelor's degree in Computer Science or equivalent degree.
  • 10+ years of meaningful experience in systems and applications management including systems/application design and development.
  • 5+ years of experience in leading teams and projects. Should have experience in leading through large multi-year, multi-million dollar transformational projects/programs.
  • Validated capability to deliver technology leveraging outsource partner model combined with in-house teams and expertise.
  • Experience in providing sophisticated issue support for a mission-critical platform.
  • Validated project management and team leadership skills, e.g., planning, budgetary control, people management, etc.
  • Experience in implementing quality guidelines, standards and procedures.
  • Experience establishing and leading external sourcing for projects and functions.
  • Proven technical thought leadership.


Preferred Qualifications
  • Master's degree.
  • Wireless industry experience.
  • Amdocs BSS/OSS platform knowledge.
  • Prior experience leading Master Data Management (Product Information Management)
  • Exposure to Marketing Automation Technologies


Job : Information Technology

Location(s) : Wisconsin-MADISON_WI Illinois-CHICAGO_IL

U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Keywords: US Cellular, Madison , Director, DevSecOps Customer Treatment Platforms, Other , Madison, Wisconsin

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