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Medical Equipment Specialist, Customer Service

Company: SSM Health
Location: Madison
Posted on: September 15, 2021

Job Description:

Works with medical providers and insurance payers to provide and bill for medical equipment and supplies. Focuses on quality customer service.


  • Receives and generates requests from referral sources and patients to provide medical equipment and/or supplies to patients.
  • Obtains and reviews the documentation within the medical record to determine if payer qualifications are met for equipment/supplies.  
  • Verifies patients’ insurance coverage information, submits prior authorization requests, and creates delivery tickets through data entry.
  • Communicates equipment options and payer/financial information with patients and referrals.  
  • Responds to and works to resolve patient or referral concerns or complaints.
  • Accepts and processes payments.
  • Performs other duties as assigned.


  • High school diploma or equivalent


  • One year experience


  • Constant standing and walking.
  • Frequent use of hearing and speech to share information through oral communication.
  • Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent reaching, gripping, and keyboard use/data entry.
  • Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.
  • Occasional use of vision to judge distances and spatial relationships.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Occasional lifting/moving patients.
  • Occasional use of smell to detect/recognize odors.
  • Occasional driving.

Keywords: SSM Health, Madison , Medical Equipment Specialist, Customer Service, Other , Madison, Wisconsin

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