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Enterprise Service Delivery Analyst - Right of Entry

Company: Spectrum
Location: Madison
Posted on: July 22, 2021

Job Description:

At a glance:

  • Are you an experienced service delivery specialist skilled at gathering property details and coordinating right of entry and service installation processes?
  • Can you expand our fiber footprint by increasing the number of commercial building entries within defined timelines and quality standards?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.

Highlights:

As the Enterprise Service Entry Analyst for Right of Entry, you are passionate about expanding the Spectrum Enterprise fiber footprint. You increase the number of commercial building entries obtained within defined timelines and quality standards by gathering commercial property details. You improve the client experience by coordinating efforts to ensure a smooth right of entry and service installation. You maximize the service delivery process by maintaining positive relationships with team members and key internal partners. You thrive in an office environment interacting with accounts across the Spectrum Enterprise footprint. You report directly to the Director of Right of Entry for goals, guidance and assistance.

Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Encourage company-wide success through active and consistent support of all effort to simplify and enhance the client experience.
  • Increase revenue by consistently facilitating forward order movement through the workflow within predefined timelines.
  • Obtain property information by conducting detailed property research and preparing orders with property information.
  • Deliver on client expectation by building and maintaining positive relationships with key partners in the right of entry processes.
  • Partner with key right of entry partners to resolve escalations and expedite orders.
  • Maximize the department by managing order volume and small projects simultaneously.

Required keys for success:
  • Two years of experience in finance, business operations, or commercial real estate.
  • Two years of telecommunications, cable or wireless industry experience.
  • History of interpreting construction drawings and use map applications to survey sites.
  • Experience navigating between multiple databases to research orders, manage the right of entry or market expansion process and access reports.
  • Analytical mindset that creative thinking to develop solutions.
  • Deadline-driven with strong organizational, prioritization and planning skills.
  • Ability to communicate and resolve issues using a collaborative approach.
  • Knowledge of Spectrum Enterprise's cable and fiber network infrastructure, products, services, features and benefits.
  • Understanding of team performance metrics on right of entry orders.
  • Familiar with the standard service delivery workflow, processes and procedures.
  • Prior experience with right of entry contracts, certificate of insurance ad counter signatures.
  • Able to use multiple electronic databases to obtain client information, research property and review analytical data.
  • Capable of discussing specific product, equipment and device requirements.
  • Expert in using Microsoft Excel to organize, format and filter large sets of data.
  • Proficient in Microsoft Outlook, PowerPoint and Skype.
  • Effective written and spoken English communications skills with all levels of an organization.

How you will stand out from the crowd:
  • Two years of experience in real estate or contract law.

Your education:
  • Bachelor's degree in a related field or an equivalent combination of education, training and experience (required).
  • Real estate or contract law paralegal certification (preferred).

285739-2 285739BR

Keywords: Spectrum, Madison , Enterprise Service Delivery Analyst - Right of Entry, Other , Madison, Wisconsin

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