Join the #1 hospital in Wisconsin!
We are seeking a Patient Scheduling Coordinator to:
- Schedule appointments that require coordination of multiple
resources to complete the scheduling of surgical procedures and
non-surgical procedures requiring sedation or general
- Schedule patients into multiple modalities of Radiology and/or
scheduling complex chemotherapy treatment plans.
- Evaluate scheduling policies and procedures.
- Act as liaison with leadership to determine scheduling resource
Minimum - High School Diploma or equivalent.
Preferred - Associate or Bachelor degree in Business
Administration, Healthcare, or other related field.
Minimum - One (1) year of previous experience working in an
office or customer service environment.
Preferred - One (1) year or more electronic medical
Required Skills, Knowledge, and Abilities:
- Excellent customer service skills.
- Excellent verbal, listening and written communication
- Ability to operate a computer.
- Knowledge of Medical Terminology preferred.
- Experience with answering phones, greeting clients and
customers in person.
- Ability to handle multiple priorities simultaneously.
- Excellent strong organizational skills.
- Ability to think independently and demonstrate good
- Ability to work in a team environment and to collaborate with a
variety of personnel in a positive manner.
Scheduling at UW Health is undergoing a redesign to better serve
our patients. As part of this redesign our scheduling positions are
changing as well! Scheduling positions at UW Health will eventually
fall into 3 types of positions:
- Appointment Center positions - these schedulers help patients
over the phone and will be able to help patients with multiple
types of appointments.
- On-site check-in/check-out staff - these schedulers help
patients in person in the clinics, and also place outbound phone
calls between helping patients in-clinic.
- On-site Appointment Center positions - these schedulers are
located on site at the clinic, but primarily do phone-based work.
While doing phone-based work they will sit at a desk that is not
patient-facing, but will come to the check-in/check-out desks to
help patients in person when the check-in/check-out scheduler is
away from desk (i.e. breaks, lunches, etc.).
If you are hired into a department that has already gone through
the redesign process you will be hired into one of these positions.
However, if you are hired into a department that has not yet
undergone the redesign process, it is likely that the scope of your
role and/or the location you report to may change once your area
goes through redesign.
Sedentary: Ability to lift up to 10 pounds maximum and
occasionally lifting and/or carrying such articles as dockets,
ledgers and small tools. Although a sedentary job is defined as
one, which involves sitting, a certain amount of walking and
standing is often necessary in carrying out job duties. Jobs are
sedentary if walking and standing are required only occasionally
and other sedentary criteria are met.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive
and anti-racist workplace and is an Equal Employment Opportunity,
Affirmative Action employer. Our integrity shines through in
patient care interactions and our daily work practices as we work
to embrace the knowledge, unique perspectives and qualities each
employee and faculty member brings to work each day. Applications
from Black, Indigenous and People of Color (BIPOC) individuals,
women, and LGBTQ+ and non-binary identities are strongly
encouraged. EOE, including disability/vets.
100% FTE, 40 hours per week. Shifts scheduled Monday through
Friday between the hours of 8:30 AM - 5:00 PM. Hours may vary based
on the operational needs of the department.
University Hospital in Madison is a Magnet-designated facility
that's ranked Wisconsin's #1 hospital and considered one of the
nation's leading hospitals, teaching institutions and referral
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