Counsel, Commercial (AMER, Remote OK)
Posted on: June 12, 2021
Zendesk is seeking an attorney to work closely with our North
American Enterprise Sales teams and other internal supporting
GoToMarket (GTM) functions to assist with sales contract processes
and customer transactions! This person will be responsible for
contributing to a successful legal support program of the
GoToMarket teams in North America while being responsive to the
business needs of the organization, managing risk and adhering to
company policies. This attorney role will also be responsible for
negotiating sales agreements, crafting forms, managing inquiries
about legal processes, terms, and policies, and reviewing and
responding to requests in a timely manner. The successful candidate
will be comfortable managing legal issues in multiple states,
numerous transactions, including related contracts and documents,
while remaining responsive to internal clients and managing
- Partner closely with our Sales, Security, Finance, and other
business teams on commercial matters
- Manage the drafting, negotiating, and maintaining various
commercial and technology related sell-side agreements, including
subscription agreements, business associate agreements, and data
- Conduct and contribute to other legal projects supporting the
North American Enterprise Sales and GTM teams.
- Develop and automate processes to scale efficiencies in the
sales support functions
- Provide practical mentorship to other teams that take legal and
business considerations into account.
- Researching and implementing commercial, data privacy, security
and regulatory practices and policies consistent with applicable
laws and regulations in North America.
- Provide legal training to the GTM teams as needed.
- 6+ years of substantive commercial legal experience, preferably
in-house at a SaaS technology company.
- Experience with SaaS technology transactions and commercial
regulations that apply to SaaS technologies in North America.
- Some experience with privacy and data protection laws,
regulations and standards, including CCPA preferably in the
- Expertise in drafting and negotiating a wide variety of
commercial agreements typical to the technology sector, such as
Subscription Agreements, NDAs, Services Agreements, Data Processing
Agreements and technology partnership agreements.
- Ability to work with Sales, Finance, Security and GTM teams
- Capacity to work in a high volume environment while remaining
analytical and detail-oriented.
- Ability to own a process from start to finish and implement
- Licensed to practice law in a state within the United
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by
enabling any business around the world to take their customer
service online. Today, Zendesk is the champion of great service
everywhere for everyone, and powers billions of conversations,
connecting more than 100,000 logos with hundreds of millions of
customers over telephony, chat, email, messaging, social channels,
communities, review sites and help centers. Zendesk products are
built with love to be loved. The company was conceived in
Copenhagen, Denmark, built and grown in California, taken public in
New York City, and today employs more than 4,000 people across the
world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support
to our local communities with volunteering, grants and product
Zendesk is an equal opportunity employer, and we're proud of our
ongoing efforts to foster global diversity, equity, & inclusion in
the workplace. Individuals seeking employment and employees at
Zendesk are considered without regard to race, color, religion,
national origin, age, sex, gender, gender identity, gender
expression, sexual orientation, marital status, medical condition,
ancestry, disability, military or veteran status, or any other
characteristic protected by applicable law. We are an
AA/EEO/Veterans/Disabled employer. If you are based in the United
States and would like more information about your EEO rights under
the law, please click here.
Zendesk endeavors to make reasonable accommodations for
applicants with disabilities and disabled veterans pursuant to
applicable federal and state law. If you are an individual with a
disability and require a reasonable accommodation to submit this
application, complete any pre-employment testing, or otherwise
participate in the employee selection process, please send an
e-mail to email@example.com with your specific accommodation
By submitting your application, you agree that Zendesk may
collect your personal data for recruiting, global organization
planning, and related purposes. Zendesk's Candidate Privacy Notice
explains what personal information Zendesk may process, where
Zendesk may process your personal information, its purposes for
processing your personal information, and the rights you can
exercise over Zendesk's use of your personal information.
Keywords: ZenDesk, Madison , Counsel, Commercial (AMER, Remote OK), Other , Madison, Wisconsin
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