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Intake Specialist I, Specialty Pharmacy

Company: Navitus Health Solutions, LLC
Location: Madison
Posted on: January 13, 2021

Job Description:

Job Summary:Under direction from the Supervisor, Specialty Pharmacy Services and pharmacists in the Specialty Pharmacy, the Intake Specialist I is primarily responsible for enrolling new Specialty Pharmacy patients and ensuring that all pertinent patient information is contained within the record. Patient information shall include demographics, allergies, medication history, comorbidities, and payer information. The Intake Specialist's main objective is to place phone calls to new and existing patients, answer phone calls and contact the doctors and patients via fax or phone or other communication means. The Intake Specialist is also responsible for accurately translating prescription information and all other information obtained to dispense the medication into the pharmacy dispensing software. The Intake Specialist may also be responsible for obtaining information and assisting providers and insurance companies in triaging prior authorizations for patients of the specialty pharmacy. The Specialty Pharmacist is accountable for verifying the prescription entry. This position will function with and assist any other area in the facility as needed with regard to pharmacy technician type duties.Essential Functions:* Responsible for placing phone calls to new and existing Specialty Pharmacy patients.* Responsible for enrolling patients into specialty services which may include, patient care management, copay assistance programs or foundations* Responsible for answering the inbound calls from patients, prescribers, and other healthcare professionals.* Responsible for contacting doctors to obtain necessary information.* Responsible for managing the assigned workflow queues.* Responsible for accurate and thorough documentation of information and prescription order set up.* Responsible for other duties as assigned by the pharmacist lead/upper management.* The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee.* May be asked to perform other duties as requested by Supervisor.Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledJob Requirements:Requirements:* High school diploma or GED. Some college preferred.* Wisconsin Employees -Certified CPhT preferred * Arizona Employees -- Must be a licensed pharmacy technician or pharmacy technician trainee in the state of AZ. Must attain CPhT certification, through PTCB, and pharmacy technician license through the state board of pharmacy within 3 years per state licensure requirements* Minimum two years pharmacy support experience or healthcare environment experience preferred.* Ability to work scheduled hours, shifts may vary based on department needs. Hours of operation are 8am to 7pm Monday thru Thursday and 8am to 6pm on Friday.#LI-POST

Keywords: Navitus Health Solutions, LLC, Madison , Intake Specialist I, Specialty Pharmacy, Other , Madison, Wisconsin

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