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Customer Service Representative

Company: QTI Group
Location: Madison
Posted on: January 12, 2021

Job Description:

Summary:Our client located on the west side of Madison has an immediate need for a Customer Service Representative! As part of this distribution company you'll assist customers with general inquiries, taking orders, tracking shipments, and more. This position is temp-to-hire with benefits offered once hired, and the hours are full-time Monday-Friday between 8:00a.m.-5:00p.m. Pay is $16 /hour based on experience.Covid Precautions: This position is onsite, however, a private office is available.Responsibilities:* Operates and routes phone calls to appropriate person* Applies knowledge of company products, services, and policies to respond to inquiries via phone and web* Creates customer accounts and reviews licenses and certificates for account* Approves account and maintains customer notes* Creates phone orders and transfers web quotes to orders, ensuring all information is accurate* Assists customers with tracking shipments and investigates shipment issues* Follows up with shipping carriers with appropriate action* Initiates tracer address correction, delivery intercept, and files claims* Initiates investigation of customer order discrepancies* Creates return and product complaints; generates replacement orders when appropriate* Prepares invoices and statements for mailing* Maintains filing of sales journals, vendor files, and associate files* Processes net 30 application references* Administers and enters receivables payments via phone and mailed checks* Processes cash on demand statements* Prepares checks with remittance stub for mailingQualifications:* High School Diploma/GED required* 1 years of customer service in office setting required* Sales support or order processing preferred* Experience using CRM systems* Strong written and verbal communication skills* Great attention to detail* Ability to calculate discounts, percentages, etc.* Willingness to complete credit check upon accepted offer#MMAS

Keywords: QTI Group, Madison , Customer Service Representative, Other , Madison, Wisconsin

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