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Help Desk

Company: USM Business Systems
Location: Madison
Posted on: November 21, 2020

Job Description:

Help Desk Madison, WI Long term Project Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. - Our Help Desk Staff has been working from home during COVID-19. - The first day or two of training will be in the office, sending the person home as quickly as possible. - As soon a Safer at Home is lifted, and we are allowed to return to the office, this position will be working from our Central Office location (rather than at home). Comment Phone, Web Based, andor In-Person interviews acceptable for all interview phasesSDL2017

Keywords: USM Business Systems, Madison , Help Desk, Other , Madison, Wisconsin

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