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Help Desk

Company: Digitek Software, Inc.
Location: Madison
Posted on: November 21, 2020

Job Description:

One of our clients is looking for Help Desk based on the following skill The schedule may include both 2nd and 3rd shifts andor Saturday and Sunday 730pm to 730am with ability to work overtime weekdays, weekends and holidays as required. Required Skills Operational knowledge of Gigabit Ethernet network hardware, architecture, design, and operation Operational knowledge of Local Area Network and Wide Area NetworkATM hardware, architecture, design, and operation Operational knowledge of various UNIX, Linux and Windows Operating System Knowledge of network troubleshooting tools such as Ping and Traceroute Effective written and oral communication skills Ability to handle multiple tasks, set priorities, schedule and meet deadlines. Excellent oral and written communication skills and advanced customer support skills Effective interpersonal skills and the ability to successfully deal with a variety of users and staff at different computer knowledge levels. Effective customer support experience and skills Preferred Operational knowledge of application monitoring tools such as HP OpenView Operations Operational knowledge of JES2 and MVSZOS system concepts and operation Operational knowledge of a formal incident tracking system such as Cherwell ITSM Software Operational knowledge of automated batch processing tools such as Tivoli Workload SchedulerTivoli OPC. General Excellent communication, both written and oral Strong team work skills, team coordination, mentoring and training skills. Able to work with others in a team-based environment High motivation level and superior attention to detail Ability to finish projects on time with minimal supervision skill The successful candidate may have to undergo a drug test and background check. Sincerely, Swati Bhardwaj Digitek Software, Inc. 650 Radio Drive Lewis Center, OH 43035 Work 614 526 3135 Fax 614-792-5840 www.digiteksoftware.com httpwww.digiteksoftware.comSDL2017

Keywords: Digitek Software, Inc., Madison , Help Desk, Other , Madison, Wisconsin

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