Help Desk Analyst I

Company: Robert Half
Location: Madison
Posted on: November 21, 2020

Job Description:

Description Robert Half Technology, partnering with a rapidly expanding company in the Managed Services industry looking for someone to support local and field users as a Help Desk Analyst. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This is a long term contract that will start in early December. Major responsibilities - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues - Pinpoint recurring technical issues and present solutions to address the root of the problems If you are interested, please send resume to Requirements - Microsoft Office Suites experience - Microsoft Office 365 experience preferred - Deep understanding of Basic Troubleshooting - Microsoft Outlook experience preferred - PC desktopworkstations experience desired - Comprehension of basic networking concepts - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - 1 years of prior experience - IT support ticketing system experience highly valued - Demonstrated knowledge of user administration and bug fixing in a client server environment Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

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