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Desktop Support III

Company: Smart Solutions, Inc.
Location: Madison
Posted on: November 21, 2020

Job Description:

Are you looking for extra income for the holidays, or are you a night owl looking for a second or third shift? Do you like troubleshooting and solving escalated level support issues? If so, Smart Solutions is searching for an experienced Desktop Support Specialist III for a short-term contract opportunity in Madison, WI. The schedule for this opening is nights and weekends, totaling 30 hours per week. Please review the job description below, and if everything sounds like a match, please apply today. Responsibilities Set up equipment packages for employees working from home to provide home desktop setups Provide escalated level support for desktops, hardware, and applications using past desktop technology experience with MacBook Pros, Windows operating suite, desktop applications, printerscopiersscanners, and wireless devices like Apple iPads, Android cell phones, and WIFI issues Prioritize escalated level support issues from an internal Service Desk to best serve the client's immediate needs Communicate with teammates and serves as a desktop SME for the end-user issues Accurately document all escalated issues Requirements 3 recent years experience in a helpdesk, desktop support, or internal service desk position 3 years of technical writing experience Expertise with MS Office Suite, Active Directory, troubleshooting hardware, MS Package, and Deployment Wizard, remote desktop management tools, LANDesk, software deployments, inventory management, documentation, and planning experience Solid understanding of SCCM Ability to use sound judgment and experience to plan the workday to achieve goals Ability to lift 50 pounds a valid Wisconsin driver's license Availability to work nights and weekends In addition to joining a company focused on developing and growing all our employees, we also offer Smart Benefits. Our benefits package includes health, dental, and vision insurance, 401(k), FSA, PTO, short-and long-term disability, life insurance, useful welcome boxes, interactive orientations, an employee-centric company culture, company parties (currently virtual but just as fun), career guidance, and more If interested, please apply now Smart Solutions, Inc. is an equal opportunity employer functioning under an Affirmative Action Plan.

Keywords: Smart Solutions, Inc., Madison , Desktop Support III, Other , Madison, Wisconsin

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