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Help Desk Support

Company: MARS IT
Location: Madison
Posted on: November 21, 2020

Job Description:

Project Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

Keywords: MARS IT, Madison , Help Desk Support, Other , Madison, Wisconsin

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