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Help Desk 2

Company: Real Advancement
Location: Madison
Posted on: November 21, 2020

Job Description:

Dear Candidate's First Name, Your recently applied to our job for this role on Dice.com. We are interested in further evaluating your candidacy for this roll. Please fill out the attached skill matrix and return it to me with your most current resume. The job description is below for your reference Job Description NoteThis position is remote initially due to COVID, but will be onsite after it is deemed safe to return. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Must Have Skills Phone based technical support Respond to customer requests (verbally and in writing) Ability to perform Help Desk services through good communication (written and oral) skills, with the ability to understand applications, and with the ability to document and report on contacts and results of services. Able to work independently Background Check Required Customer Service Excellent Communication Skills requires the ability to work with users to understand and interpret their needs. Excellent verbal and written communication skills Good interpersonal skills Good organizational skills and attention to detail Interpersonal skills Experience supporting a large customer base (1500 employees) working multiple locations Advanced Problem Resolution Skills General understanding of LANDesk (for patch management, software deployment, inventory management and remote control) Active Directory Email Clients - Mail App Email Clients - Outlook Web Browser - Internet Explorer iOS Smartphones and Tablets, iPhones and iPad ACD Diagnostics Troubleshooting Application Support MS Windows 10 MS Windows 7 2nd Factor Authentication MS Windows XP Work with customers to solve problems and support their needs Experience with Active Directory Nice to Have Skills Call Tracking Software Problem documentation and communication

Keywords: Real Advancement, Madison , Help Desk 2, Other , Madison, Wisconsin

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