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Help Desk II

Company: Smart Solutions, Inc.
Location: Madison
Posted on: November 21, 2020

Job Description:

Are you looking to utilize your troubleshooting skills at a top-notch organization in Madison, WI? If so, Smart Solutions is searching for our next consultant to provide support to end-users on various issues as a Help Desk Specialist II. This is a long-term role, and the schedule for this opening is Monday to Friday between 6 AM to 5 PM. This schedule gets even better since there are no nights, weekends, holidays, or on-call hours required After a few initial on-site training days, this position will transition into a work from home role during COVID-19. Smart Solutions offers our consultants a competitive benefits package Job Duties Assists end-users on a variety of issues Identifies, researches, and resolves technical problems Responds to telephone calls, e-mails, and personnel requests for technical support Documents, tracks, and monitors situations to ensure a timely and satisfactory resolution Required Skills 3 to 5 years of Help Desk experience in the field or a similar area at a large enterprise (1,500 or more employees) 1 years experience with phone-based technical support Knowledge of Active Directory, MS Office, LANDesk, Mail applications, Smartphonestablets, ACD, MS Windows 10, and MS Windows 7 Ability to respond to customers verbally and in writing and document issuestickets Knowledge of commonly-used concepts, practices, and procedures within the technical support space Proven ability to rely on experience and judgment to plan and accomplish goals while performing a variety of intricate tasks A high range of creativity and latitude is needed to be successful in this role Desired Skills Experience with call tracking software Expertise with providing documentation If interested, please apply now Smart Solutions, Inc. is an equal opportunity employer functioning under an Affirmative Action Plan.

Keywords: Smart Solutions, Inc., Madison , Help Desk II, Other , Madison, Wisconsin

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