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Help Desk

Company: IO Datasphere
Location: Madison
Posted on: November 20, 2020

Job Description:

Our client is looking for 2 Help Desk professionals. The Division of Information Technology supports an extensive array of computer server systems and networks for the Agencyrsquos system. The Systems and Network Control group supports and monitors the networksystems daily availability of applications, batch processes, and connectivity through a protocol-driven response process. The server systems include (but are not limited to) over 1200 client server systems running on various operating systems on Amazon, Microsoft and Google Cloud platforms, Dell and Sun hardware platforms. The network and telecommunication architecture provides network access and support services to many applications and ATM backbone LANs, Library Information Retrieval Area SysNetBCN electronic mail voice mail Integrated Student Information System. Duties Support the networksystem complex to meet established guidelines, availability, and schedules. Perform first and second level problem determination and recovery. Support the communication networks, supporting the operations of host processors, operating systems, system resources and applications, monitor the activity and performance of networks and host processors. Utilize network and host processor resources and tools to meet established guidelines and schedules. Perform problem diagnosis, resolution, recovery, and notification procedures in accordance with established guidelines and standards. Location Madison, WI Contract Potential 1 year NOTE The work will be done remotely. The schedule may include both 2nd and 3rd shifts andor Saturday and Sunday 730pm to 730am with ability to work overtime weekdays, weekends and holidays as required. Skills Required 2 or More years of experience in Ability to handle multiple tasks, set priorities, schedule and meet deadlines. Excellent oral and written communication skills and advanced customer support skills Interpersonal skills Operational knowledge of Gigabit Ethernet network hardware, architecture, design, and operation Operational knowledge of Local Area Network and Wide Area NetworkATM hardware, architecture, design, and operation Operational knowledge of various UNIX, Linux and Windows Operating Systems Knowledge of network troubleshooting tools such as Ping and Traceroute Effective written and oral communication skills Must possess, maintain, and continue to develop operational knowledge level in normal usage and problem resolution of the many computer systems' hardware, software and networks. Skills Desired ndash A plus to have Operational knowledge of application monitoring tools such as HP OpenView Operations Operational knowledge of JES2 and MVSZOS system concepts and operation Operational knowledge of a formal incident tracking system such as Cherwell ITSM Software Operational knowledge of automated batch processing tools such as Tivoli Workload SchedulerTivoli OPC. Local candidates preferred, not mandatory s and those authorized to work in the US are encouraged to apply. We are not sponsoring H1B candidates at this time. Companies submitting candidates should only submit direct W2 employees for this position. This includes H1B visa candidates and therefore your company must be the visa sponsor. Please submit your resume by using the "apply" button below

Keywords: IO Datasphere, Madison , Help Desk, Other , Madison, Wisconsin

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