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Help Desk 2

Company: Real Advancement
Location: Madison
Posted on: November 20, 2020

Job Description:

Dear Candidate's First Name, Your recently applied to our job for this role on Dice.com. We are interested in further evaluating your candidacy for this roll. Please fill out the attached skill matrix and return it to me with your most current resume. The job description is below for your reference Job Description NoteThis position is remote initially due to COVID, but will be onsite after it is deemed safe to return. Position Summary The Division of Information Technology supports an extensive array of computer server systems and networks for the state's University system. DoIT's Systems and Network Control group supports and monitors the networksystems daily availability of applications, batch processes, and connectivity through a protocol-driven response process. DoIT server systems include (but are not limited to) over 1200 client server systems running on various operating systems on Amazon, Microsoft and Google Cloud platforms, Dell and Sun hardware platforms. The user base of networks supported by DoIT consists of faculty, staff and students at the UW-Madison campus, UW-System campuses throughout the state, and remote vendor technical support staff creating an extensive user pool. The DoIT network and telecommunication architecture provides network access and support services to many applications which include (but are not limited to) the UW-Madison campus Ethernet and ATM backbone LANs, Library Information Retrieval Area SysNetBCN UW-System Administration electronic mail voice mail Integrated Student Information System. Primary functions are to support the DoIT networksystem complex to meet established guidelines, availability, and schedules. This position also performs first and second level problem determination and recovery. Duties include (but are not limited to) supporting the DoIT communication networks, supporting the operations of DoIT host processors, operating systems, system resources and applications, monitor the activity and performance of networks and host processors. Utilice network and host processor resources and tools to meet established guidelines and schedules. Perform problem diagnosis, resolution, recovery, and notification procedures in accordance with established guidelines and standards. This position must possess, maintain, and continue to develop operational knowledge level in normal usage and problem resolution of the many computer systems' hardware, software and networks. This position works under close progressing to limited supervision. Knowledge And Skills Required Operational knowledge of Gigabit Ethernet network hardware, architecture, design, and operation Operational knowledge of Local Area Network and Wide Area NetworkATM hardware, architecture, design, and operation Operational knowledge of various UNIX, Linux and Windows Operating Systems Knowledge of network troubleshooting tools such as Ping and Traceroute Effective written and oral communication skills Effective interpersonal skills and the ability to successfully deal with a variety of users and staff at different computer knowledge levels. Effective customer support experience and skills Preferred Operational knowledge of application monitoring tools such as HP OpenView Operations Operational knowledge of JES2 and MVSZOS system concepts and operation Operational knowledge of a formal incident tracking system such as Cherwell ITSM Software Operational knowledge of automated batch processing tools such as Tivoli Workload SchedulerTivoli OPC. Must Have Skills Ability to handle multiple tasks, set priorities, schedule and meet deadlines. Excellent oral and written communication skills and advanced customer support skills. Interpersonal skills.

Keywords: Real Advancement, Madison , Help Desk 2, Other , Madison, Wisconsin

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