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Desktop Support 3

Company: Real Advancement
Location: Madison
Posted on: November 20, 2020

Job Description:

Dear Candidate's First Name, Your recently applied to our job for this role on Dice.com. We are interested in further evaluating your candidacy for this roll. Please fill out the attached skill matrix and return it to me with your most current resume. The job description is below for your reference Job Description Note This position is remote initially due to COVID, but will be onsite after it is deemed safe to return. SHORT TERM POSITION - NIGHTS AND WEEKENDS This position will provide 2nd level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, MacBook Pros, multi-function devices (printfaxcopierscanner), and wireless devices such as Android smartphones, Apple iPads and MiFi wireless hotspots. This position receives escalated level support issues from an internal Service Desk. Should be familiar with a variety of concepts, practices and procedures relating to Desktop Support. This Desktop Support position relies on extensive experience and judgment to plan and accomplish goals. This Desktop Support position is expected to independently perform a variety of desktop related tasks and serve as a desktop expert. A wide degree of self-direction, prioritization and latitude is expected. This position is NIGHTS and WEEKENDS for approximately 8 weeks. Must be able to lift 50lbs. as needed. Must have a valid WI Drivers License. Must have Skills Remote Desktop Management Tools. Experience in Technical Writing and Documentation. Ability to be self directed. Able to work independently, Rating - 4 Very Strong, 3 years experience. Excellent oral and written communication skills, Rating - 4 Very Strong, 3 years experience. Good organizational skills and attention to detail. Planning. MS Office products. Installation and Maintenance of PCs. Troubleshooting all hardware. Understanding of SCCM (for patch management, software deployment inventory management and remote control). Application Support. MS Windows 10.

Keywords: Real Advancement, Madison , Desktop Support 3, Other , Madison, Wisconsin

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