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IT Service Manager

Company: V Soft Consulting Group, Inc
Location: Madison
Posted on: November 20, 2020

Job Description:

IT Service Manager Primary Location Deforest, Cheshire V-Soft Consulting is currently seeking IT Service Manager premier client in Deforest, Cheshire. This is a full-time, direct hire position in Frozen bovine semen industry. WHAT YOUrsquoLL NEED Education and Experience raquo Experience with Cherwell Ticketing system bonus not required. Experience in IT Support within a service driven environment, as well as people management and IT client support. Knowledge, Skills and Abilities raquo Excellent communication skills and used to a global matrix organization Self-management and prioritization of workload An effective communicator with the ability to work as part of a team and on own initiative. Excellent understanding of ITIL and service-related approaches Sound knowledge of project process Stakeholder management, at all business levels Enterprise and cloud IT systems (eg Dynamics 365, Office 365, Azure) IT management toolsets (eg Ivanti, Cherwell ITSM) Fixed and mobile telephony Infrastructure architectures (understanding of LAN, WAN, Server) WHAT YOUrsquoLL DO Job Responsibilities Must have team lead and supervisory type of experience with small to mid size teams. Very hands on and client facing. Should possess a positive outlook, be patient, proactive, accustomed to being a sounding board for support, supportive, strong communication and supportive skillsets and expertise. Outlook 365 a must, Cloud experience highly preferred. MS Dynamics 365 not required, a bonus. Fast - paced, ever changing environment. Establishes relationships with external clients - MUST have ITIL and ITSM - strong in infrastructure library (ITIL) - this is a hybrid role where it is very hands-on, but also have some supervisory responsibilities and will be involved in critical projects over time. Think skinned, strong communication skills, understanding of technologies, interacting with the business side and comfortable dealing with Sr Stakeholders. Should have 5-6 years of experience. IT professional with a strong customer service focus, looking for a role which blends your ability to partner with key business stakeholders with management of an on-site IT support team, provides input into (and run) IT Business projects supporting a number of critical applications and services underpinning our Global Business? The role will utilize this experience to support, collaborate, engage and develop excellent service to the business working closely with the on-site Leadership Team to ensure proactive and timely support on all aspects of IT projects and support work. They will be driven to deliver excellent results for the business as part of a global IT function, reporting into the Global Head Of IT Services Enterprise Architecture but working closely with business leads across North America and beyond. V-Soft Consulting is a trusted partner with experience across diverse technology stacks to help business get IT done. What makes V-Soft different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia. V-Soft is headquartered in Louisville, KY with strategic locations in India, Canada, and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. V-Soft has been recognized among the top 100 fastest growing staffing companies in North America and is known for the ability to provide highly qualified consultants for any project at any scale. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner, and Cisco Registered Partner, amongst many others. Like what you hear? Apply with V-Soft today For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call

Keywords: V Soft Consulting Group, Inc, Madison , IT Service Manager, Other , Madison, Wisconsin

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