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Member Service Professional - East Y

Company: YMCA of Dane County
Location: Madison
Posted on: October 14, 2020

Job Description:

MEMBER SERVICE PROFESSIONALEast - Part Time - Thursday & Friday PM/Saturday 6am-2pmAre you passionate about building relationships and making a lasting impact on your community? Under the direction of the Membership Coordinator, the Member Service Professional is responsible for membership sales growth, member engagement, and member retention. Actively provides premier member service and internal marketing, including program registration, public relations, and telephone communications to facility members, program members, prospective members, and guests. All responsibilities will be accomplished in accordance with the mission, strategic plan, goals and all policies and procedures of the YMCA of Dane County, Inc. and the Y-USA Best Practices.POSITIONS SUPERVISED:NoneESSENTIAL FUNCTIONS:* Expands membership through high quality member engagement and sales initiatives. Demonstrates consistent excellence in sales presentations, closing techniques, telephone and in-person service, and member engagement. Membership and program sales meet the needs of each member or guest and connect them to the Ys cause.* Increases member retention by providing personalized member experiences and building positive relationships with and among members, staff, volunteers and/or guests. Creates a supportive and uplifting community environment.* Maintains accountability of all members and guests and controls access to the facility by accurately documenting attendance through the check-in process.* Ensures the safety of all members and guests. Knows/reviews all safety rules and emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures. Completes related reports as required.* Communicates clearly and professionally with members, guests, supervisor, and co-workers as needed.* Respects the confidentiality of all members, volunteers and staff at all times.* Maintains an organized, healthy and safe environment by returning all supplies and equipment to its appropriate place.* Attends all mandatory staff meetings and all required YMCA staff trainings.* Supports and participates in the Annual Campaign; and promotes member participation.* Acts as a positive role model while implementing YMCA healthy living policies, character development and the four core values of Caring, Honesty, Respect and Responsibility.* Follows all policies and procedures as set forth in the YMCA of Dane County Employee Handbook and Code of Conduct.* Performs other duties as requested.Qualifications:* Must be at least 18 years of age.* High school diploma or equivalent preferred.* Requires an interest and proven experience in sales and member service.* Computer and data entry skills and knowledge and experience with Microsoft Word and Excel preferred.* Requires strong organizational skills and the ability to manage multiple tasks while maintaining an attention to detail and timeliness.* Requires ability to professionally and effectively communicate with members, staff and supervisors; maintain confidentiality and exchange accurate information.* Familiarity with basic office equipment, including copy machines, and computer equipment preferred.* Possess or obtain within the indicated time frame the following certifications and keep all certifications current:* YOrientation, CPR/AED, First Aid, Child Abuse Prevention, Blood Borne Pathogen and Sales and Service training required within 60 days of hire.?

Keywords: YMCA of Dane County, Madison , Member Service Professional - East Y, Other , Madison, Wisconsin

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