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General Manager

Company: Sur La Table
Location: Madison
Posted on: September 17, 2020

Job Description:


The General Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The General Manager blends business acumen and operational knowledge to drive retail and culinary business results while building a high-performing team. This role uses discretion in assigning duties to employees and in employment decisions and is accountable for the achievement of sales goals, store operations, staffing and performance management of all store employees. The General Manager reports to the District Manager.


Models and directs employees to ensure customer service standards are met.

Creates an environment where employees are informed and capable by directing training activities for all retail and culinary employees.

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

Manages the complete operations of the store. Ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable.

Proactively monitors and manages store staffing levels according to retail and culinary censuses and fluctuations in seasonal business needs.

Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews.

Seeks opportunities to increase topline sales. Challenges and inspires employees to achieve and execute sales driving initiatives.

Analyzes and measures retail and culinary business trends. Develops and implements plans to drive topline sales, profitability and culinary revenue.

Completes the store schedule optimizing allocated hours to meet retail and culinary goals.

Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.

Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.

Manages inventory, controls shrink, retail supply and culinary expenses.

Appropriately partners with District Manager, HQ Retail Operations, Human Resources and other departments as needed or necessary.

Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.

Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

Additional responsibilities as assigned by District Manager or HQ.


Ability to communicate verbally and work cooperatively with employees and customers.

Ability to remain in a stationary position for up to 3 hours at a time.

Ability to move about the store coaching and directing employees; selling to customers and retrieving merchandise from stockroom or sales floor.

Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to retrieve and replenish merchandise.

Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.

Ability to ascend/descend ladders in order to retrieve and/or move merchandise.

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.

Regular and predictable attendance.

Ability to lift and/or move merchandise weighing up to 35 lbs.


3-5 Years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Manager, preferred.

Experience driving sales and motivating high performing sales teams.

Experience training others and holding teams accountable.

Experience leading and coaching teams of varied specialists.

Proven financial management skills.

Food Handler or Food Manager Certification.

Proficient in POS systems.

Familiarity with MS Office Suite (Word, Excel, Outlook).

Sur La Table Core Competencies for Everyone:

Focus on the Customer: You inspire and delight your customers.

Be Genuine: Your communication style is respectful, effective and sincere.

Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.

Take Ownership: You are committed, responsible and provide solutions.

Achieve Results: You meet and exceed goals and expectations.

Lead the Way: You influence positive outcomes.

Facilitate Success: Your team is motivated, engaged and accomplished.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

Sur La Table is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status. Sur La Table will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need.

USA Cares is a national 501(c)(3) non-profit, charitable organization based in Kentucky and registered with the IRS.

Keywords: Sur La Table, Madison , General Manager, Other , Madison, Wisconsin

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