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Operational Training Specialist

Company: WPS Health Solutions
Location: Madison
Posted on: May 24, 2020

Job Description:

Role Summary

The Operational Training Specialist will contribute to a high functioning training team that drives WPS Health Solutions to a competitive advantage within insurance industry. Our trainers develop curriculum (outline, participant guide, facilitator guide, job aids, knowledge checks, assessments, gamification) using adult learning principles incorporating current brain research.

In this role you will:

Facilitation of Technical and Compliance Driven Curriculum and Supervision (75%)


  • Plan and organize all details needed to successfully facilitate a class, including technology such as arranging Webex sessions, conference phone lines, different computers (desktop computer, thin client, all-in-ones), Citrix, system accesses, projectors, phones, etc.
  • Facilitate technical and compliance training to operational areas, such as Customer Service, Claims, Provider Enrollment, Appeals, etc., in multiple office locations using multiple methods such as face-to-face, distance, or a combination using a blended approach. The delivery of training could be to a group as small as 3 to as large as 50 participants.
  • Create a positive and fun learning environment for participants, while managing classroom with items such as class schedule, classroom visitors, etc.
  • Assess comprehension and understanding of learner(s) and adjust facilitation style to address needs.
  • Maintain training documents, such as class roster, assessment scores, completion of required on-line courses, skills/knowledge gaps, attendance, tardiness, termination reasons, process, training materials, etc.
  • Co-facilitate with another training specialist.

    Build and Maintain Technical and Compliance Driven Curriculum (25%)

    • Develop and maintain curriculum (course objectives, outline, participant guide, facilitator guide, job aids, knowledge checks, assessments, gamification, etc.) using adult learning principles incorporating current brain research, work instructions maintained by business units, expertise of subject matter experts.
    • Maintain business knowledge and skills by observing processes and phone calls, as well as completing side-by-sides and processing claims.
    • Learn and keep up-to-date with technical and compliance job skills, systems, and processes of business units supported.
    • Write knowledge checks and assessment questions at a level 2 (understanding) and level 3 (application) using Blooms Taxonomy learning model used to evaluate skills, knowledge, and ability of participant to perform job.
    • Identify curriculum efficiencies, such as topics that would better serve as an online course vs face-to-face delivery.
    • Collaborate with Instructional Design team to create, test, and implement online courses.

      This role could be a good fit if you:

      • Love teaching people
      • Enjoy traveling- up to 25-30%
      • Are uniquely satisfied about seeing the light bulb go on for a learner
      • Are ready for a move from teaching in education to corporate America
      • Enjoy a stimulating work environment

        You'll benefit from this experience by:

        • Gaining a deeper understanding of the health insurance industry including government contract work
        • Working with a highly collaborative and fun team!
        • Expanding your communication and management skills while training new employees to serve our Military, Veteran and Medicare beneficiaries

          You need to have:

          • U.S. citizenship is required for this position due to Department of Defense restrictions
          • Bachelor's degree in Education, Training, Human Resources, or related field OR equivalent post high school education and/or work-related experience
          • 2 or more years customer service experience or operational area experience in health care or other related fields, to include 1 or more year of facilitation.
          • Ability to travel up to 25% to 30% of time

            We also prefer:

            • Health License

              Your Team:

              • This team has approximately 42 members which include Operational Training Specialists, Senior Operational Specialists, Operational Training Leads, Training Business Partners, Instructional Designers, and the leadership team.

                Compensation and Benefits

                • Eligible for annual Performance Bonus Program
                • 401(k) withdollar-per-dollar match up to 6% of salary
                • Competitive paid time off
                • Health and dental insurance startDAY 1
                • Vision insurance
                • Flexible spending, dependent care, and health savings accounts
                • Short- and long-term disability, group life insurance
                • Dress for your day
                • Innovative professional and cognitive development programs

                  Who We Are

                  WPS Health Solutions is an innovator in health insurance and a worldwide leader in claims administration, serving millions of beneficiaries in the United States and abroad.

                  Founded in 1946, WPS offers health insurance plans for individuals, families, and seniors, and group plans for small and large businesses. We are a world-class claims processor and program administrator for the government's Medicare program. And we manage benefits for millions of active-duty and retired military personnel and their families.

                  WPS has been named one of theWorld's Most Ethical Companies-- by the Ethisphere-- Institute for 10 years in a row.

                  Learn more about WPS.

                  Our Purpose and Values

                  Our purpose is to make healthcare easier for those we serve.Click Here

                  Our values- Customer Focused, Individual Responsibility, Mutual Respect, and Driven& Passionate- are the core of who we are and how we conduct business every day.

                  Health Insurance

                  WPS Health Insurance offers high-quality health insurance plans for individuals and families, Medicare supplement plans for seniors, and group health plans for businesses of every size.

                  http://wpshealthsolutions.com/business-units/wpshi.shtml

                  Military and Veterans Health

                  WPS Military and Veterans Health administers claims and provides customer service and related activities for the U.S. Department of Defense and the U.S. Department of Veterans Affairs and their beneficiaries.

                  http://wpshealthsolutions.com/business-units/wpsmvh.shtml

                  Government Health Administrators

                  WPS Government Health Administrators manages Medicare Part A and Part B benefits for more than 7 million beneficiaries. As one of the largest contractors for the Centers for Medicare& Medicare Services, we've served Medicare beneficiaries and their health care providers since 1966.

                  http://wpshealthsolutions.com/business-units/wpsgha.shtml

                  Arise

                  Arise Health Plan provides innovative and high-value health plans to groups and individuals in eastern and northeastern Wisconsin. With our quality Wisconsin-based customer service, Arise offers health care expertise with a personal touch.

                  http://wpshealthsolutions.com/business-units/arise.shtml

                  EPIC Specialty Benefits

                  EPIC Specialty Benefits provides businesses group insurance products that cover:

                  • Life
                  • Disability
                  • Dental
                  • Vision
                  • Voluntary benefits

                    http://wpshealthsolutions.com/business-units/epicsb.shtml

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Keywords: WPS Health Solutions, Madison , Operational Training Specialist, Other , Madison, Wisconsin

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