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Customer Service Collections Specialist

Company: US Cellular
Location: Madison
Posted on: March 28, 2020

Job Description:

Customer Service Collections Specialist - FIN001096 Responsible for processing manual credit applications, evaluating/determining credit upgrades, collecting on delinquent customer accounts, and resolving customer inquiries and issues in accordance with company guidelines. Resolves delinquent accounts by acquiring payment or making payment arrangements. Handles high-volume inbound calls from customers with general billing inquires and delinquent accounts. Processes manual credit reviews for consumer and business accounts according to company guidelines. Researches/contacts references for customer and business accounts where credit decisions are required. Processes business bank references. Collaborates and communications credit decisions to Order Processing, Agents, and Corporate Sales Associates. Provides customers timely and accurate information Assists in other tasks or duties as assigned. High School Diploma or state equivalency certification required. Minimum of 2 years of any combination of Customer Service or Financial Services experience required. Experience with Windows based PCs; including general office software knowledge required. Strong data entry skills required. Effective organizational and interpersonal skills required. Excellent verbal and written communication skills required. Ability to be flexible and agile in a dynamic fast paced environment required. Experience with credit decision analysis preferred. Experience in an automated high volume call center environment preferred Job : Financial Services Location(s) : Wisconsin-MADISON_WI U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Keywords: US Cellular, Madison , Customer Service Collections Specialist, Other , Madison, Wisconsin

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