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Support Desk Technologist

Company: QTI Group
Location: Madison
Posted on: February 15, 2020

Job Description:

Summary:The QTI Group has partnered with an industry leader to recruit for a Support Desk Technologist for a long-term assignment on Madison's east side. There are multiple shifts available for this role. 8:00am - 4:45pm, 9:30am - 6:15pm or 11:20am - 8:00pm, Monday through Friday.Responsibilities:The Support Desk Technologist provides support to a variety of customers troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining. The job is primarily phone support in a call center environment done through remote support. The position will also include activities such as reporting, data entry, and/or knowledge document creation during down times overnight.Associate Degree. Coursework in IT or IS preferred.Experience troubleshooting Windows 10 issues.Minimum of 6 months of experience in a call canter environment.Minimum of 6 months of experience in a help desk type role.Strong written and verbal communication skills.Strong customer service skills.

Keywords: QTI Group, Madison , Support Desk Technologist, Other , Madison, Wisconsin

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