Support Desk Technologist
Company: QTI Group
Location: Madison
Posted on: February 15, 2020
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Job Description:
Summary:The QTI Group has partnered with an industry leader to
recruit for a Support Desk Technologist for a long-term assignment
on Madison's east side. There are multiple shifts available for
this role. 8:00am - 4:45pm, 9:30am - 6:15pm or 11:20am - 8:00pm,
Monday through Friday.Responsibilities:The Support Desk
Technologist provides support to a variety of customers
troubleshooting technical problems or providing technical support
related to software and hardware systems through configuration,
monitoring, control and maintaining. The job is primarily phone
support in a call center environment done through remote support.
The position will also include activities such as reporting, data
entry, and/or knowledge document creation during down times
overnight.Associate Degree. Coursework in IT or IS
preferred.Experience troubleshooting Windows 10 issues.Minimum of 6
months of experience in a call canter environment.Minimum of 6
months of experience in a help desk type role.Strong written and
verbal communication skills.Strong customer service skills.
Keywords: QTI Group, Madison , Support Desk Technologist, Other , Madison, Wisconsin
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