Help Desk

Company: Chandra Technologies, Inc.
Location: Madison
Posted on: January 16, 2020

Job Description:

Please apply for this position by sending your resume to: Email: apply AT chandratech DOT com SUBJECT: Applying for * Help Desk * Madison, WI---- Hourly Rate: $26 W2; $30 CTC/1099---- Job Description:Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.---- Required Skills:Call Tracking Software (1 year)Phone based technical support (1 year)Problem documentation and communication (5 years)Respond to customer requests (verbally and in writing) (5 years)Ability to perform Help Desk services through good communication (written and oral) skills, with the ability to understand applications, and with the ability to document and report on contacts and results of services (1 year)Able to work independently (1 year)Customer Service (1 year)Excellent Communication Skills (2 years)Excellent customer service skills and orientation (5 years)Excellent oral and written communication skills and advanced customer support skills (5 years)Experience providing direct customer service (2 years)Experience supporting a large customer base (2000+ employees) working in multiple locations (5 years)Good interpersonal skills (5 years)Good organizational skills and attention to detail (5 years)Excellent verbal and written communication skills (5 years)MS Office products (2 years)Advanced Problem Resolution Skills (5 years)General understanding of LANDesk (for patch management, software deployment, inventory management and remote control (5 years)Active Directory (5 years)Email Clients - Outlook (5 years)Web Browser - Internet Explorer (5 years)Smartphones and Tablets (5 years)CD (5 years)Diagnostics & Troubleshooting (1 year)Application Support (5 years)MS Windows 10 (5 years)MS Windows 7 (5 years)2nd Factor Authentication (5 years)MS Office 2010/O365 (5 years)----Help Desk -- Call Tracking Software, Windows 7, Windows 10, MS Office Suite, Diagnostics, Troubleshooting, Active Directory, Customer Service------Higher Competitive Rates will be considered for consultants with advanced skill set--Corp to Corp Resumes are welcome--Consultants may need a criminal background check - provided by Dice

Keywords: Chandra Technologies, Inc., Madison , Help Desk, Other , Madison, Wisconsin