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Help Desk Analyst

Company: Adam Information Technologies LLC
Location: Madison
Posted on: July 13, 2019

Job Description:

Consultant Title: ---Help Desk Consultant--- Location: Madison, WI Duration: 12 months Note: Looking for Locals or near by locals to Wisconsin. Core Qualifications Must have solid phone/soft skills and customer service experience. Ability to maintain composure with end customers. Ability to follow-through on expectations tasks and ensure work assignments are completed. Ability to effectively communicate, both orally and in written form. Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks. Excellent conceptual, problem solving, and analytical skills. Ability to work independently or as a member of a team on complex tasks. Demonstrated competency in documenting solutions for both technical and functional audiences. Duties and Responsibilities Provide Services and TS through Customer Service Work with Tier 2/3 staff in a professional manner Support PC troubleshooting/imaging Work with documentation specialist Assess needs of customers. Work independently. Participate as a team member to achieve successful business process. Communicate status to management and teams. Desired Behaviors Display energy and initiative in solving problems Follow all possible avenues to get the job done Adaptable - undertake a variety of tasks willingly Work effectively with a variety of personalities and work styles Quality - demonstrate appropriate quality and thoroughness in their work Decisive - ability to make decisions quickly when faced with multiple options Ability to influence others in decided course of action Integrity - act with personal integrity at all times Professional - work with their teams' processes Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off. Have a positive ---can-do--- approach to work Proactive - operates with and communicates to all stakeholders and co-workers Meets commitments and is upfront and proactive in communicating when goals are in jeopardy Analyze issues, proposes solutions, and then takes ownership of the execution of solutions Work effectively with a variety of personalities and work styles Ability to prioritize issues and resolve them Act with integrity at all times Education and Qualifications Experience in Help Desk environment Minimum of High School Degree (prefer course-work beyond High School) Experience in imaging PC Hardware and troubleshooting desktop software Use of service management systems for incident tracking

Keywords: Adam Information Technologies LLC, Madison , Help Desk Analyst, IT / Software / Systems , Madison, Wisconsin

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