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Retail Technology Solutions Specialist

Company: North Country Business Products
Location: Madison
Posted on: May 19, 2019

Job Description:

Implementation Specialist
Madison, WI

North Country Business Products (NCBP) is the leader in the implementation and servicing of retail technology systems for the grocery, convenience store, restaurant and hotel industries. Become a part of one of the largest Retail Technology Solution Providers in the nation. We are always looking for top notch talent to join our team. If you want to excel in the ever-changing technology industry and use your expertise to make a lasting impact - apply to become a NCBP Employee-Owner!

This is an exciting opportunity to build professional relationships with our customers and ensure they are completely satisfied with our services and products. Once fully trained, this position will require product knowledge in all aspects of the Hospitality industry as it relates to the hardware, software & networking of retail technology systems. This role provides customer training (in-house and on site), works closely with sales and customers and provides advanced problem solving expertise ensuring the overall integrity of software/programming applications. This position is located out of our Madison, WI office.

Job responsibilities:
---Effectively implement a solution designed to fulfill customer need:
---Analyze the software/network solution needs of customers through customer surveys, site visits, sales input, etc.
---Program, configure, test, debug, document and install programs and technologies and changes to existing programs/technologies as well as set-up advanced network options and 3rd party interfaces.
---Diagnose and provide advanced problem solving and troubleshooting solutions by phone or on site for hospitality customers.
---Work closely with project team and customers to ensure their complete satisfaction with regard to the retail technology systems and other solutions that we sell and service.
---Provide an excellent customer experience by following defined standards and processes.
---This position will require travel with the potential for overnights.

Requirements & Skills:
---2+ year technical degree OR equivalent IT retail/Hospitality software and/or networking experience required
---Experience with current Microsoft Windows Operating Systems and SQL databases preferred
---Strong knowledge, troubleshooting and analysis of operating systems and complex networking environments
---Experience with consultation, training and installation of systems
---Excellent customer service, communication, organization and training skills
---Experience in the Hospitality industry and/or POS experience is a plus!
---Oracle/Micros POS/Simphony software experience is a plus
---Overnight travel
---The ability to lift and carry 50-75 lbs.
---A valid driver's license, proof of insurance and a good driving record

NCBP Benefits:
---Competitive wages
---Employee Stock Ownership Plan (ESOP)
---Paid Time Off (PTO)
---Paid Volunteering Program
---Health Insurance
---Dental Insurance
---Vision Plan
---Flexible Spending Accounts (FSA)
---401(k) with match
---Long Term Disability
---Life Insurance
---Additional Term Life Insurance
---Computer Purchase Program
---And more!

Check us out:

What are the Core Values that are Needed?
In addition to our qualifications above, we want to highlight our Core Values that are a must have in order to fit into our company culture. At North Country Business Products:
---We are Customer Focused
---We are Associate Focused
---We have an Ownership Mentality
---We Take Initiative
---We Embrace Change
We take our Core Values at NCBP very seriously and make hiring, promotional and recognition/reward decisions based on them.

What does it mean to be an Employee Owner? Our Employee Owners consistently make decisions in the best interest of our company, our Customers and our shareholders (us!). As an Employee Owned company, everyone at NCBP is committed to your success because each and every one of us has a stake in it. Our profits are shared by all and are driven by our short and long term growth strategies and by creating raving fans of our Customers. When you work at NCBP, you get the satisfaction that comes from knowing that you own a piece of the Company that you help grow and prosper.

To apply click on the Apply button above
Follow this link to our career site:

NCBP is an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability or any other protected characteristic protected by federal, state or local law.
PandoLogic. Keywords: Implementation Specialist, Location: Madison, WI - 53725

Keywords: North Country Business Products, Madison , Retail Technology Solutions Specialist, IT / Software / Systems , Madison, Wisconsin

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