Application Scientist II, Technical Services
Company: Exact Sciences
Location: Madison
Posted on: April 19, 2024
Job Description:
Help us change livesAt Exact Sciences, we're helping change how
the world prevents, detects and guides treatment for cancer. We
give patients and clinicians the clarity needed to make confident
decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you're working to help others.Position
OverviewThe Application Scientist II is responsible for providing
outstanding technical support to Exact Sciences customers. This
position works individually or in collaboration with others on
troubleshooting and resolving customer assay questions or issues in
a timely manner. This position will also work on projects to bring
enhancements of current products and processes to the
customer.Essential DutiesInclude but are not limited to the
following:
- Receive and document incoming customer communications.
- Work cooperatively with the Technical Services team and, when
appropriate, internal functional departments to troubleshoot and
resolve customer questions or requests in the areas of reagent,
consumables, and assay related issues.
- Lead troubleshooting of customer issues through root cause
investigation, experiment design, study execution, data analysis,
and reporting.
- Conduct bench level experiments within several product
areas.
- Prepare technical experiment report with all technical
specification and information and present to supervisor or project
team.
- Coordinate with the Development and Marketing teams for proper
implementation of new products by providing technical input and
participate in decisions affecting project planning and
experimental design.
- Clearly and accurately summarize and document troubleshooting
activities or technical summary.
- Prepare detailed technical protocols.
- Communicate customer feedback regarding their product
requirements to the developmental team for better designing and
implementing of new and existing products.
- Assist with metrics tracking to monitor performance of the
technical services team and quality of the product delivered to the
laboratory customer.
- Draft and distribute content of customer communications;
including customer notifications and technical or service
bulletins.
- Contribute ideas to improve team process.
- Clearly communicates with supervisor and team members.
- Ability to provide technical and hands-on support to laboratory
customers by phone, email and/or onsite.
- Ability to identify, implement, and report on improvements in
processes and products.
- Detail oriented with very strong organizational skills.
- Strong analytical and troubleshooting skills.
- Excellent customer facing abilities.
- Ability to maintain confidentiality of sensitive
information.
- Uphold company mission and values through accountability,
innovation, integrity, quality, and teamwork.
- Support and comply with the company's Quality Management System
policies and procedures.
- Regular and reliable attendance.
- Ability to work designated schedule.
- Ability to lift up to 40 pounds for approximately 2% of a
typical working day.
- Ability to work on a mobile device, tablet, or in front of a
computer screen and/or perform typing for approximately 70% of a
typical working day.
- Ability to grasp with both hands; pinch with thumb and
forefinger; turn with hand/arm; reach above shoulder height.
- Ability to work on a computer and phone simultaneously.
- Ability to use a telephone through a headset.
- Ability to comply with any applicable personal protective
equipment requirements. Ability and means to travel between Madison
locations.
- Ability to travel 5% of working time away from work location,
may include overnight/weekend travel. Minimum Qualifications
- Ph.D. in a life sciences field; Master's degree in a life
sciences field and 2 years of life sciences industry experience in
lieu of Ph.D.; or Bachelor's Degree in life sciences or related
field and 4 years of life sciences industry experience in lieu of
Ph.D
- 3+ years of experience in the life sciences industry or a
related field.
- 3+ years of experience analyzing data with tools such as
Microsoft Office Excel or JMP.
- 2+ years of experience working in a molecular
diagnostics/clinical laboratory.
- Professional working knowledge or coursework with molecular
biology techniques and Real-Time-PCR Assays.
- Strong understanding of statistical and mathematical methods in
biology/genetics.
- Proficient in Microsoft Office, especially Excel.
- Authorization to work in the United States without
sponsorship.
- Demonstrated ability to perform the Essential Duties of the
position with or without accommodation.Preferred Qualifications
- 3+ years of experience in a Medical Device field working in a
regulated environment, e.g., ISO 13485, FDA GMP, or USDA.
- 3+ years of experience working within Quality System
Regulations and Service requirements defined therein.
- 1+ year of experience working in a technical support
function.
- Experience working in Next Generation Sequencing (NGS).
- Experience working in Histology/Pathology.
- Background in laboratory chemistry.Salary Range:$67,000.00 -
$109,000.00 The annual base salary shown is for this position
located in US - WI - Madison on a full-time basis. In addition,
this position is bonus eligible, and is eligible to receive company
stock upon hire as well as annually.Exact Sciences is proud to
offer an employee experience that includes paid time off (including
days for vacation, holidays, volunteering, and personal time), paid
leave for parents and caregivers, a retirement savings plan,
wellness support, and health benefits including medical,
prescription drug, dental, and vision coverage. Learn more about
our benefits .Our success relies on the experiences and
perspectives of a diverse team, and Exact Sciences fosters a
culture where all employees can develop personally and
professionally with a sense of respect and belonging. If you
require an accommodation, email . We'll work with you to meet your
accessibility needs.Not ready to apply? Join our talent community
and stay up to date on what's new at Exact Sciences.We are an equal
employment opportunity employer. All qualified applicants will
receive consideration for employment without regard to age, color,
creed, disability, gender identity, national origin, protected
veteran status, race, religion, sex, sexual orientation, and any
other status protected by applicable local, state, or federal law.
Any applicant or employee may request to view applicable portions
of the company's affirmative action program.To view the Right to
Work, E-Verify Employer, and Pay Transparency notices and Federal,
Federal Contractor, and State employment law posters, visit our
compliance hub . The documents summarize important details of the
law and provide key points that you have a right to know.
Keywords: Exact Sciences, Madison , Application Scientist II, Technical Services, IT / Software / Systems , Madison, Wisconsin
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