Senior Software Engineer (Remote - USA)

Company: Hexagon PPM
Location: Madison
Posted on: May 27, 2023

Job Description:

Responsibilities
Are you a problem solver, someone who enjoys troubleshooting and resolving complex issues? Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking a full-time Software Consultant to join their global Reference Data support team. The role offers flexibility, with limited travel required, and the option to work from either home or any one of Hexagon's US office locations.

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• Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon's Asset Lifecycle Intelligence division's Solutions and interfaces.
  
• Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback.
  
• Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
  
• Exercise a sizeable degree of self-direction and decision making focused on delivering a solution to customer's workflow implementation issues.
  
• Accurately documents support activities and outcomes; Maintains knowledge base.
  
• Develops strong proficiencies in Customer Relationship Management systems.
  
• Maintains adherence to customer service level agreements.
  
• Develops technical documents, instructions, and training for internal and external purposes.
  
• Keeps updated on current Hexagon's Asset Lifecycle Intelligence division's solution portfolio through training and sprint reviews.
  
• May conduct customer training or work on service activities when required.
  
  Qualifications
  
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  • As a minimum possess strong competency of Intergraph Smart Reference Data with knowledge of additional Hexagon Solutions an advantage.
    
  • Communicate via the telephone, email, online video, and in person, -employing excellent oral and written communication skills.
    
  • Experience participating in consulting functions and services.
    
  • Customer Service experience and ability.
    
  • Degree qualification in an Engineering or related discipline or equivalent industry experience.
    
  • Fluency in the basic technologies underlying the IT industry.
    
    #LI-Remote #LI-JS1

Keywords: Hexagon PPM, Madison , Senior Software Engineer (Remote - USA), IT / Software / Systems , Madison, Wisconsin