Senior Software Engineer (Remote - USA)
Company: Hexagon PPM
Location: Madison
Posted on: May 27, 2023
Job Description:
Responsibilities
Are you a problem solver, someone who enjoys troubleshooting and
resolving complex issues? Hexagon's Asset Lifecycle Intelligence
division (Hexagon) is seeking a full-time Software Consultant to
join their global Reference Data support team. The role offers
flexibility, with limited travel required, and the option to work
from either home or any one of Hexagon's US office
locations.
- Works as part of a global team to support customers by
troubleshooting and resolving technically complex support issues
related to Hexagon's Asset Lifecycle Intelligence division's
Solutions and interfaces.
- Regularly interacts with solution development and product
ownership teams to investigate problems, discuss, and document
design issues, and provide customer feedback.
- Possesses strong interpersonal skills and effectively
communicates with internal and external stakeholders.
- Exercise a sizeable degree of self-direction and decision
making focused on delivering a solution to customer's workflow
implementation issues.
- Accurately documents support activities and outcomes; Maintains
knowledge base.
- Develops strong proficiencies in Customer Relationship
Management systems.
- Maintains adherence to customer service level
agreements.
- Develops technical documents, instructions, and training for
internal and external purposes.
- Keeps updated on current Hexagon's Asset Lifecycle Intelligence
division's solution portfolio through training and sprint
reviews.
- May conduct customer training or work on service activities
when required.
Qualifications
- As a minimum possess strong competency of Intergraph Smart
Reference Data with knowledge of additional Hexagon Solutions an
advantage.
- Communicate via the telephone, email, online video, and in
person, -employing excellent oral and written communication
skills.
- Experience participating in consulting functions and
services.
- Customer Service experience and ability.
- Degree qualification in an Engineering or related discipline or
equivalent industry experience.
- Fluency in the basic technologies underlying the IT
industry.
#LI-Remote #LI-JS1
Keywords: Hexagon PPM, Madison , Senior Software Engineer (Remote - USA), IT / Software / Systems , Madison, Wisconsin
Didn't find what you're looking for? Search again!
Loading more jobs...