Sr Field Service Supervisor
Company: Honeywell
Location: Madison
Posted on: January 28, 2023
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Job Description:
Innovate to solve the world's most important challenges
Measurement & Verification Field Service Supervisor (M&V FSS)
The main responsibilities of the M&V FSS will be to provide
process and operational leadership to a team of direct reports (5+
reports typical). This includes direct responsibility for employee
performance management, implementation and inspection of processes
and operational standards, and general support of team-wide
strategic plan creation and implementation. The M&V FSS will
have primary accountability to the M&V Team Leader and is the
single point of contact for all internal customers (sales,
engineering, delivery, ops) for assigned region(s). Must have the
ability to work across many functions and proactively influence
scope, remove barriers for staff, and act with urgency to address
customer issues and quick-turn requests. M&V FSS will hold
primary responsibility for all aspects of an account portfolio
consisting of sales pursuits, solution development opportunities,
install projects, and ongoing service contracts. M&V FSS will
be held accountable to conduct portfolio reviews with his staff to
drive on-time report delivery, accuracy, cost containment,
achievement of expected delivered margin levels, forecasting, labor
and expense report approval, proper loading of staff, and proper
skill alignment. Operational Responsibilities: --- Provide
direction on day to day issues related to the direct reports'
portfolio of accounts. This includes contract and scope
interpretation, setting of expectations, and mentoring with regard
to teaming with other roles associated with portfolio. ---
Understand and analyze operational and financial data by accessing
SAP and other reporting tools. Set action plan for operational
improvement where applicable. Including but not limited to:
utilization/capacity planning, financial performance, forecasting,
identification of contractual savings risk, and on-time report
delivery. --- Manage utilization of employees and provide project
assignment direction. This requires understanding of labor
requirement, timing, and prioritization between booked account work
and solution development/sales support. --- Work with M&V Team
Leader to ensure on-time delivery of reports and other deliverables
to both internal and external customers. --- Lead the review of
ESPC bid packages for quality assurance to identify M&V
requirements, business risk and customer value created. This
includes managing development and implementation of M&V Plan.
---- Supervise validation of savings from energy savings
performance contracting retrofits and compliance with applicable
federal, state and local statutes --- Ensure prudent fiscal
management within budget for witnessing on-site spot measurements
and short-term data collection during construction and
post-retrofit periods. --- Optimize teamwork with the local
Service/Sales to improve customer support, increase contract
retention and recapture cancelled customers. --- Forecast savings
shortfall and coordinate mitigation activities. --- Resolve
customer issues and avoid litigation through problem resolution and
negotiation. --- Ensure staff has verified design intent and
savings calculations of engineering studies. --- Capture financial
impact factors for feedback to M&V Risk Specialists and Leader.
--- Actively adopt the use of online M&V account database,
including frequently inspecting for data quality, acting where
needed, and driving timely updates by staff --- Participate in
recurring team and leadership meetings
Process Responsibilities: --- Learn M&V Team processes and
manage assigned team to adhere to standards. --- Assist leadership
in the development and implementation of improved processes and
associated files. Champion continuous improvement through the
ongoing review of processes and controls. --- Seek internal
approvals on deviations of processes and policies --- Work with
leadership to support new initiative and pilot program development.
Details would include customer demographic analysis, report, and
file template standards, estimating standards and other process
details. --- Work with leadership to operationalize and support new
initiative development as needed. --- Manage data integrity and
processes related to multiple reporting files and documents managed
by M&V team.\ Employee Management Responsibilities: --- Conduct
interim and annual Employee Performance Reviews and Salary Planning
--- Identify, develop, implement, and track employee training and
development plans --- Must drive delegation and ownership to direct
reports for standardized work and build accountability into
development plans --- Provide structured and scheduled
communication to direct reports --- Approval of all
vacation/travel, responsible for managing schedule conflicts within
the group --- Understand, implement, and manage direct report for
compliance to all Safety, T&E, and HR policies, procedures,
specifications, standards, etc. Basic Qualifications: ---
Education: Bachelor's Degree (Engineering or related technical
field)--- Professional Certifications: CMVP, CEM, or CEA --- 5 +
years' experience in development & implementation of Measurement &
Verification (M&V) plans and cost estimates for ESPC projects
---Minimum of 5 years of experience with engineering and energy
savings calculations for performance contracting --- Proficiency
with MS Office --- Fluency in written and spoken English ---- Must
be a United States citizen to gain access to the customer sites.
(if position in US) Additional Qualifications: ---- 5 + years of
extensive HVAC operations troubleshooting utilizing a combination
of remote and onsite techniques --- 5 + years of experience with
Energy Conservation Measure (ECM) creation, savings analysis,
financial modeling, and mitigating shortfalls --- 3+ years of
experience in Energy management control systems operational and
programming analysis for system optimization and commissioning ---
Ability to travel 25%, possibly more with local accounts within
driving distance --- Experience managing a group or team desired
--- Strong customer account management skills with a focus on
Retention and Growth highly desired --- Program management or
proven experience leading a major initiative a plus --- Working
knowledge of SAP --- Extensive customer presentation experience ---
Highly skilled with interaction and influencing at all levels
within an organization --- Deep industry knowledge (FEMP, IPMVP,
and other local ESPC standards) Skills and Competencies: --- Highly
organized with attention to detail and great documentation skills
--- Ability to adapt to a cyclical workload and multi-task to
manage varying priorities --- Quick grasp, flexible, pro-active,
and accurate --- Sound judgment, problem solving & appropriate
decisiveness --- Sound business acumen, including resource
management, cash flows, conflict resolution, and contract
management --- Ability to work collaboratively in a matrixed team
environment with a win-win orientation --- Strong organization and
planning skills --- Duties require professional verbal and written
communication skills; analytical and problem-solving skills;
ability to provide sound and reliable judgment in complex business
situations --- Strong leadership presence and direct communication
style with a focus on results are highly preferred --- Experience
in reviewing and redesigning of processes ---- Ability to work
independently and as part of a remote team - Additional
Information
Keywords: Honeywell, Madison , Sr Field Service Supervisor, IT / Software / Systems , Madison, Wisconsin
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