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Sr Field Service Supervisor

Company: Honeywell
Location: Madison
Posted on: January 26, 2023

Job Description:

Innovate to solve the world's most important challenges Measurement & Verification Field Service Supervisor (M&V FSS)

The main responsibilities of the M&V FSS will be to provide process and operational leadership to a team of direct reports (5+ reports typical). This includes direct responsibility for employee performance management, implementation and inspection of processes and operational standards, and general support of team-wide strategic plan creation and implementation.

The M&V FSS will have primary accountability to the M&V Team Leader and is the single point of contact for all internal customers (sales, engineering, delivery, ops) for assigned region(s). Must have the ability to work across many functions and proactively influence scope, remove barriers for staff, and act with urgency to address customer issues and quick-turn requests. M&V FSS will hold primary responsibility for all aspects of an account portfolio consisting of sales pursuits, solution development opportunities, install projects, and ongoing service contracts. M&V FSS will be held accountable to conduct portfolio reviews with his staff to drive on-time report delivery, accuracy, cost containment, achievement of expected delivered margin levels, forecasting, labor and expense report approval, proper loading of staff, and proper skill alignment.

Operational Responsibilities:

--- Provide direction on day to day issues related to the direct reports' portfolio of accounts. This includes contract and scope interpretation, setting of expectations, and mentoring with regard to teaming with other roles associated with portfolio.

--- Understand and analyze operational and financial data by accessing SAP and other reporting tools. Set action plan for operational improvement where applicable. Including but not limited to: utilization/capacity planning, financial performance, forecasting, identification of contractual savings risk, and on-time report delivery.

--- Manage utilization of employees and provide project assignment direction. This requires understanding of labor requirement, timing, and prioritization between booked account work and solution development/sales support.

--- Work with M&V Team Leader to ensure on-time delivery of reports and other deliverables to both internal and external customers.

--- Lead the review of ESPC bid packages for quality assurance to identify M&V requirements, business risk and customer value created. This includes managing development and implementation of M&V Plan.

--- Supervise validation of savings from energy savings performance contracting retrofits and compliance with applicable federal, state and local statutes

--- Ensure prudent fiscal management within budget for witnessing on-site spot measurements and short-term data collection during construction and post-retrofit periods.

--- Optimize teamwork with the local Service/Sales to improve customer support, increase contract retention and recapture cancelled customers.

--- Forecast savings shortfall and coordinate mitigation activities.

--- Resolve customer issues and avoid litigation through problem resolution and negotiation.

--- Ensure staff has verified design intent and savings calculations of engineering studies.

--- Capture financial impact factors for feedback to M&V Risk Specialists and Leader.

--- Actively adopt the use of online M&V account database, including frequently inspecting for data quality, acting where needed, and driving timely updates by staff

--- Participate in recurring team and leadership meetings

Process Responsibilities:

--- Learn M&V Team processes and manage assigned team to adhere to standards.

--- Assist leadership in the development and implementation of improved processes and associated files. Champion continuous improvement through the ongoing review of processes and controls.

--- Seek internal approvals on deviations of processes and policies

--- Work with leadership to support new initiative and pilot program development. Details would include customer demographic analysis, report, and file template standards, estimating standards and other process details.

--- Work with leadership to operationalize and support new initiative development as needed.

--- Manage data integrity and processes related to multiple reporting files and documents managed by M&V team.

Employee Management Responsibilities:

--- Conduct interim and annual Employee Performance Reviews and Salary Planning

--- Identify, develop, implement, and track employee training and development plans

--- Must drive delegation and ownership to direct reports for standardized work and build accountability into development plans

--- Provide structured and scheduled communication to direct reports

--- Approval of all vacation/travel, responsible for managing schedule conflicts within the group

--- Understand, implement, and manage direct report for compliance to all Safety, T&E, and HR policies, procedures, specifications, standards, etc.

Basic Qualifications:

--- Education: Bachelor's Degree (Engineering or related technical field)

--- Professional Certifications: CMVP, CEM, or CEA

--- 5 + years' experience in development & implementation of Measurement & Verification (M&V) plans and cost estimates for ESPC projects

--- Minimum of 5 years of experience with engineering and energy savings calculations for performance contracting

--- Proficiency with MS Office

--- Fluency in written and spoken English

--- Must be a United States citizen to gain access to the customer sites. (if position in US)

Additional Qualifications:

--- 5 + years of extensive HVAC operations troubleshooting utilizing a combination of remote and onsite techniques

--- 5 + years of experience with Energy Conservation Measure (ECM) creation, savings analysis, financial modeling, and mitigating shortfalls

--- 3+ years of experience in Energy management control systems operational and programming analysis for system optimization and commissioning

--- Ability to travel 25%, possibly more with local accounts within driving distance

--- Experience managing a group or team desired

--- Strong customer account management skills with a focus on Retention and Growth highly desired

--- Program management or proven experience leading a major initiative a plus

--- Working knowledge of SAP

--- Extensive customer presentation experience

--- Highly skilled with interaction and influencing at all levels within an organization

--- Deep industry knowledge (FEMP, IPMVP, and other local ESPC standards)

Skills and Competencies:

--- Highly organized with attention to detail and great documentation skills

--- Ability to adapt to a cyclical workload and multi-task to manage varying priorities

--- Quick grasp, flexible, pro-active, and accurate

--- Sound judgment, problem solving & appropriate decisiveness

--- Sound business acumen, including resource management, cash flows, conflict resolution, and contract management

--- Ability to work collaboratively in a matrixed team environment with a win-win orientation

--- Strong organization and planning skills

--- Duties require professional verbal and written communication skills; analytical and problem-solving skills; ability to provide sound and reliable judgment in complex business situations

--- Strong leadership presence and direct communication style with a focus on results are highly preferred

--- Experience in reviewing and redesigning of processes

--- Ability to work independently and as part of a remote team

Additional Information

  • JOB ID: HRD187072
  • Category: Customer Experience
  • Location: 37 Kessel Court,Suite 10,Madison,Wisconsin,53711,United States
  • Exempt
  • Must be a US Citizen due to contractual requirements. Global (ALL)
    Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Madison , Sr Field Service Supervisor, IT / Software / Systems , Madison, Wisconsin

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