Sr Field Service Supervisor
Company: Honeywell
Location: Madison
Posted on: January 26, 2023
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Job Description:
Innovate to solve the world's most important challenges
Measurement & Verification Field Service Supervisor (M&V
FSS)
The main responsibilities of the M&V FSS will be to provide
process and operational leadership to a team of direct reports (5+
reports typical). This includes direct responsibility for employee
performance management, implementation and inspection of processes
and operational standards, and general support of team-wide
strategic plan creation and implementation.
The M&V FSS will have primary accountability to the M&V
Team Leader and is the single point of contact for all internal
customers (sales, engineering, delivery, ops) for assigned
region(s). Must have the ability to work across many functions and
proactively influence scope, remove barriers for staff, and act
with urgency to address customer issues and quick-turn requests.
M&V FSS will hold primary responsibility for all aspects of an
account portfolio consisting of sales pursuits, solution
development opportunities, install projects, and ongoing service
contracts. M&V FSS will be held accountable to conduct
portfolio reviews with his staff to drive on-time report delivery,
accuracy, cost containment, achievement of expected delivered
margin levels, forecasting, labor and expense report approval,
proper loading of staff, and proper skill alignment.
Operational Responsibilities:
--- Provide direction on day to day issues related to the direct
reports' portfolio of accounts. This includes contract and scope
interpretation, setting of expectations, and mentoring with regard
to teaming with other roles associated with portfolio.
--- Understand and analyze operational and financial data by
accessing SAP and other reporting tools. Set action plan for
operational improvement where applicable. Including but not limited
to: utilization/capacity planning, financial performance,
forecasting, identification of contractual savings risk, and
on-time report delivery.
--- Manage utilization of employees and provide project assignment
direction. This requires understanding of labor requirement,
timing, and prioritization between booked account work and solution
development/sales support.
--- Work with M&V Team Leader to ensure on-time delivery of
reports and other deliverables to both internal and external
customers.
--- Lead the review of ESPC bid packages for quality assurance to
identify M&V requirements, business risk and customer value
created. This includes managing development and implementation of
M&V Plan.
--- Supervise validation of savings from energy savings performance
contracting retrofits and compliance with applicable federal, state
and local statutes
--- Ensure prudent fiscal management within budget for witnessing
on-site spot measurements and short-term data collection during
construction and post-retrofit periods.
--- Optimize teamwork with the local Service/Sales to improve
customer support, increase contract retention and recapture
cancelled customers.
--- Forecast savings shortfall and coordinate mitigation
activities.
--- Resolve customer issues and avoid litigation through problem
resolution and negotiation.
--- Ensure staff has verified design intent and savings
calculations of engineering studies.
--- Capture financial impact factors for feedback to M&V Risk
Specialists and Leader.
--- Actively adopt the use of online M&V account database,
including frequently inspecting for data quality, acting where
needed, and driving timely updates by staff
--- Participate in recurring team and leadership meetings
Process Responsibilities:
--- Learn M&V Team processes and manage assigned team to adhere
to standards.
--- Assist leadership in the development and implementation of
improved processes and associated files. Champion continuous
improvement through the ongoing review of processes and
controls.
--- Seek internal approvals on deviations of processes and
policies
--- Work with leadership to support new initiative and pilot
program development. Details would include customer demographic
analysis, report, and file template standards, estimating standards
and other process details.
--- Work with leadership to operationalize and support new
initiative development as needed.
--- Manage data integrity and processes related to multiple
reporting files and documents managed by M&V team.
Employee Management Responsibilities:
--- Conduct interim and annual Employee Performance Reviews and
Salary Planning
--- Identify, develop, implement, and track employee training and
development plans
--- Must drive delegation and ownership to direct reports for
standardized work and build accountability into development
plans
--- Provide structured and scheduled communication to direct
reports
--- Approval of all vacation/travel, responsible for managing
schedule conflicts within the group
--- Understand, implement, and manage direct report for compliance
to all Safety, T&E, and HR policies, procedures,
specifications, standards, etc.
Basic Qualifications:
--- Education: Bachelor's Degree (Engineering or related technical
field)
--- Professional Certifications: CMVP, CEM, or CEA
--- 5 + years' experience in development & implementation of
Measurement & Verification (M&V) plans and cost estimates for
ESPC projects
--- Minimum of 5 years of experience with engineering and energy
savings calculations for performance contracting
--- Proficiency with MS Office
--- Fluency in written and spoken English
--- Must be a United States citizen to gain access to the customer
sites. (if position in US)
Additional Qualifications:
--- 5 + years of extensive HVAC operations troubleshooting
utilizing a combination of remote and onsite techniques
--- 5 + years of experience with Energy Conservation Measure (ECM)
creation, savings analysis, financial modeling, and mitigating
shortfalls
--- 3+ years of experience in Energy management control systems
operational and programming analysis for system optimization and
commissioning
--- Ability to travel 25%, possibly more with local accounts within
driving distance
--- Experience managing a group or team desired
--- Strong customer account management skills with a focus on
Retention and Growth highly desired
--- Program management or proven experience leading a major
initiative a plus
--- Working knowledge of SAP
--- Extensive customer presentation experience
--- Highly skilled with interaction and influencing at all levels
within an organization
--- Deep industry knowledge (FEMP, IPMVP, and other local ESPC
standards)
Skills and Competencies:
--- Highly organized with attention to detail and great
documentation skills
--- Ability to adapt to a cyclical workload and multi-task to
manage varying priorities
--- Quick grasp, flexible, pro-active, and accurate
--- Sound judgment, problem solving & appropriate decisiveness
--- Sound business acumen, including resource management, cash
flows, conflict resolution, and contract management
--- Ability to work collaboratively in a matrixed team environment
with a win-win orientation
--- Strong organization and planning skills
--- Duties require professional verbal and written communication
skills; analytical and problem-solving skills; ability to provide
sound and reliable judgment in complex business situations
--- Strong leadership presence and direct communication style with
a focus on results are highly preferred
--- Experience in reviewing and redesigning of processes
--- Ability to work independently and as part of a remote team
Additional Information
Honeywell is an equal opportunity employer. Qualified applicants
will be considered without regard to age, race, creed, color,
national origin, ancestry, marital status, affectional or sexual
orientation, gender identity or expression, disability,
nationality, sex, religion, or veteran status.
Keywords: Honeywell, Madison , Sr Field Service Supervisor, IT / Software / Systems , Madison, Wisconsin
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