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IT Help Desk and Field Service Technician

Company: Hometown Pharmacy
Location: Rio
Posted on: August 7, 2022

Job Description:

Hours: 4 days a week 10 hour shifts starting from 8 AM ending at 6 PM. Occasional times where after hour events, weekend work, emergency work\travel, and being on call may be required. Some remote work hours are available.

Wage Range: $15-$25

Summary: This person will monitor our service tickets and resolve those via phone, utilize remote management solutions or travel to the stores to resolve the problems. They will also be involved with various projects in between handling of service tickets. This person will need to be flexible with their time and schedule as they will need to be able to support our various retail hours as well as occasional after hour projects.


Manage help desk tickets as they come in

Resolve issues either by phone, remote support, or visiting locations

Document Troubleshooting steps and Resolutions

Assist with troubleshooting, upgrading and replacing technology as needed may include the following items :

Computers \ Monitors

Network Switches



IP Based Surveillance Cameras

Network Cabling

Assist with new store setups, migrations, and location moves

Follow up and update customers with status of issues and verification of resolutions

Train and educate staff as needed to minimize duplicate service calls

Pass on any feedback from stores and staff to appropriate team members

Identify and suggest possible improvements on procedures

Schedule will be flexible but will focus around retail hours which varies from 8 AM to 8 PM as well as Saturday and Sunday hours. On Call schedule should be assumed.

Skills and Qualifications:

Proven experience as a help desk technician

Able to be a self starter and prioritize issues appropriately

Able to communicate well with staff

Able to diagnose and resolve basic technical issues

Reliable method of transportation

Able to pass criminal background checks, drug tests, and submit for a credit check

Flexibility with schedule to accommodate after hours, weekend work, and on be on call

Able to lift 50 lbs

Able to work on ladders

Preferred Experience

Working with healthcare and\or retail technologies

Experience with Remote Management Solutions

Prior Help Desk experience


Keywords: Hometown Pharmacy, Madison , IT Help Desk and Field Service Technician, IT / Software / Systems , Rio, Wisconsin

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