IT Help Desk and Field Service Technician
Company: Hometown Pharmacy
Location: Rio
Posted on: August 7, 2022
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Job Description:
Hours: 4 days a week 10 hour shifts starting from 8 AM ending at
6 PM. Occasional times where after hour events, weekend work,
emergency work\travel, and being on call may be required. Some
remote work hours are available.
Wage Range: $15-$25
Summary: This person will monitor our service tickets and resolve
those via phone, utilize remote management solutions or travel to
the stores to resolve the problems. They will also be involved with
various projects in between handling of service tickets. This
person will need to be flexible with their time and schedule as
they will need to be able to support our various retail hours as
well as occasional after hour projects.
Responsibilities
Manage help desk tickets as they come in
Resolve issues either by phone, remote support, or visiting
locations
Document Troubleshooting steps and Resolutions
Assist with troubleshooting, upgrading and replacing technology as
needed may include the following items :
Computers \ Monitors
Network Switches
Routers
Printers
IP Based Surveillance Cameras
Network Cabling
Assist with new store setups, migrations, and location moves
Follow up and update customers with status of issues and
verification of resolutions
Train and educate staff as needed to minimize duplicate service
calls
Pass on any feedback from stores and staff to appropriate team
members
Identify and suggest possible improvements on procedures
Schedule will be flexible but will focus around retail hours which
varies from 8 AM to 8 PM as well as Saturday and Sunday hours. On
Call schedule should be assumed.
Skills and Qualifications:
Proven experience as a help desk technician
Able to be a self starter and prioritize issues appropriately
Able to communicate well with staff
Able to diagnose and resolve basic technical issues
Reliable method of transportation
Able to pass criminal background checks, drug tests, and submit for
a credit check
Flexibility with schedule to accommodate after hours, weekend work,
and on be on call
Able to lift 50 lbs
Able to work on ladders
Preferred Experience
Working with healthcare and\or retail technologies
Experience with Remote Management Solutions
Prior Help Desk experience
PI184926557
Keywords: Hometown Pharmacy, Madison , IT Help Desk and Field Service Technician, IT / Software / Systems , Rio, Wisconsin
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