Field Service Engineer

Company: SHINE Technologies, LLC
Location: Madison
Posted on: August 7, 2022

Job Description:

Description:
Position Overview:
The Field Service Engineer (FSE) supports and manages onsite and remote technical support, onsite resolution of customer equipment problems and a variety of in-house service activities. The FSE is appropriately trained and dispatched to the field for both planned and unplanned service activities.

The Field Service Engineer may have non-traditional working hours with limited notice due to the nature of service work. When not engaged in Service-specific activities, the FSE may support for manufacturing, R&D and test activities. Substantial travel is expected, up to 50% on the year.

Duties and Responsibilities:
CUSTOMER SERVICE
Install, repair, upgrade and maintain Phoenix systems at customer sites both individually and as part of a team;
Satisfy customers by providing prompt support to customer calls and efficient troubleshooting of technical problems;
Assist in training other Phoenix team members and customer personnel in the proper operation and maintenance of the systems;
Communicate with headquarters personnel regarding customer concerns with product performance;
Complete timely documentation of work activities;
TECHNICAL DEVELOPMENT
Review and develop service documentation;
Contribute to designs of service tools and test equipment;
Innovate service-related improvements to the product;
Support manufacturing, R&D and testing activities as required;

Requirements:
REQUIRED
Minimum of 5 years' experience in field service of large, complex industrial electromechanical equipment or Bachelor's degree in engineering with minimum of 2 years' experience;
Ability to work remotely without close supervision and to independently schedule and organize service activities;
Strong interpersonal and communication skills;
Excellent troubleshooting skills with electrical and mechanical equipment
PREFERRED
Experience with radiation-generating equipment, especially particle accelerator technology (e.g. HV power supplies, vacuum, RF, electromagnets);
Former military or nuclear industry experience;
Willing to reside in either Wilmington, NC, or Columbia SC areas

Eligibility for employment is conditioned on the applicant's ability to qualify for access to information subject to U.S. Export Controls. Additionally, applicant's eligibility may be conditioned based upon meeting the Nuclear Regulatory Commission requirements for access to Safeguards Information, which typically requires a pre-employment drug screen, fingerprinting and criminal background check.

SHINE values diversity in all its forms as a critical component of innovation, which is fundamental to our success. Every member of the SHINE community benefits from the talents and experiences of our peers, from the mutual respect we exercise, and from the responsibility we take for our actions.

SHINE Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay Transparency Policy
Employee Rights Under the NLRA
Equal Opportunity Employment
Equal Opportunity Employment Supplement
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PI186829983

Keywords: SHINE Technologies, LLC, Madison , Field Service Engineer, IT / Software / Systems , Madison, Wisconsin