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Customer Digital Technology Director - Open to Remote

Company: American Family Insurance
Location: Madison
Posted on: November 22, 2021

Job Description:

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.American Family Insurance is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.Job ID:R25403 Customer Digital Technology Director - Open to Remote (Open)Compensation may vary based on the job level and your geographic work location.Compensation Minimum:$141,000Compensation Maximum:$247,000Summary:There are two positions available. Both roles can be remote.These leadership roles will focus on determining technology strategy and delivering IT solutions for customer and agency digital experience.Prefer candidates who have IT experience in the ecommerce space, agency sales or CRM experience.The Engineering Director is a strategic leadership position responsible for oversight of the applications engineering function in developing, releasing, and maintaining software applications aligned to business needs. Responsible for understanding and contributing to business decisions and strategy aligned to corporate objectives. The engineering director collaborates and builds strong relationships with divisional leadership and business partners and is accountable for the technical strategy to deliver high quality and optimized digital technology solutions.This position is responsible for developing leaders and building strong delivery teams aligned to the Scaled Agile framework.Job Description:Job Level Summary

  • Provides leadership to managers and professional staff.
  • Is accountable for the performance and results of multiple related teams.
  • Develops departmental plans, including business, production and/or organizational priorities.
  • Decisions are guided by resource availability and organizational objectives.Primary Accountabilities
    • Partner with leaders across the enterprise to ensure technology builds, upgrades, and migrations are well understood and planned into roadmaps.
    • Provide guidance for system and service design to improve security, scalability, reliability and adaptability.
    • Oversees the design, implementation and support of technology stacks working with engineering teams to deliver new products leveraging continuous delivery and integration.
    • Cultivates and enables a customer-centric product culture that leverages data, analytics, empathy and experimentation to design, validate and deliver valuable products and services for customers, stakeholders and business partners.
    • Work with business areas to identify capabilities and features needed to support business objectives.
    • Works with key business leaders to identify future strategy and the core business process changes needed to support that strategy.
    • Oversees efforts to determine the impacts of business process and system changes on employees and required skillsets needed in the new environment. Works closely with stakeholders to develop and implement plans to manage these impacts.
    • Advocate agile principles and practices in order to achieve team health, consistent delivery and drive continuous improvement. Understand how and when to leverage design thinking, UX and other frameworks into the process for a flexible hybrid methodology that fits the team, product and customer.
    • Provides technical guidance and coaching to staff improve in throughput and quality and practice continuous improvement.
    • Manages direct reports, systems, and projects to achieve department goals in accordance with Company policies and practices. Prepares and analyzes department plans and reports. Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
    • Maintains an active awareness of American Family's business environments, corporate culture, and structure to support key decision-making.
    • Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications.
    • Develops staff through coaching, proving performance feedback, providing effective performance assessments, and establishing performance & development plans.Travel Requirements
      • This position requires travel up to 10% of the time.Specialized Knowledge & Skills Requirements
        • Demonstrated experience providing customer-driven solutions, support, or service
        • Demonstrated experience planning and delivering large, complex technology projects or programs
        • Demonstrated management or leadership experience
        • Demonstrated experience managing relationships with internal and external partners
        • Extensive knowledge and understanding of processing systems and application-to-application integration
        • Solid knowledge and understanding of technology frameworks and migration strategies
        • Demonstrated experience with Scaled Agile framework
        • Experience with cloud application solutions and digital transformation preferredAdditional Job Information:o Offer to selected candidate will be made contingent on the results of applicable background checkso Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventionsOpen to remote!#LI-RemoteWhen you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.LI:JM1

Keywords: American Family Insurance, Madison , Customer Digital Technology Director - Open to Remote, IT / Software / Systems , Madison, Wisconsin

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