System Administrator I

Company: Nordic
Location: Madison
Posted on: May 5, 2021

Job Description:

Make a difference. Be happy. Grow your career.The RoleThe System Administrator will be responsible for administration and maintenance of Nordic's systems and workstations. The Information Technology Specialist improve upon existing infrastructures, and will be responsible for providing strong technical support, end user training, problem solving and developing strategies to prevent future problems.Key responsibilitiesThe Information Technology Specialist will have the following responsibilities which include, but are not limited to: Managing IT related inventory including procurement and trackingPart of collaborative Systems and Security team to provide help desk support and administer all of Nordic's IT systems (e.g. mail, CRM, intranet, and peripheries)Performing user and security management in all systemsProviding training, support, and issue resolution follow up for all end users Performing routine hardware maintenance and deploymentMaintain and troubleshoot devices and systems, hardware, and softwareCreating process documents/user manualsIT Orientation for new hires and transfersWorking on business operations projects that may be assigned on an ad hoc basis, and may assist other corporate initiatives as necessary, directed, assigned, or requestedSkills and experienceExcellent customer service and communication skillsExperience assisting end users in person, over the phone, live chat and help tickets/emails1+ years of systems administration and/or workstation support experienceStrong analytical and problem-solving skillsKnowledge of Microsoft Windows, Office Suite, and server operating systemsProficient knowledge of Office 365 applications and PowerShell preferredMust demonstrate and embody Nordic's maxims Additional detailsPosition will be in Madison, WI at Nordic's Home Office Occasional travel up to 5% of the time

Keywords: Nordic, Madison , System Administrator I, IT / Software / Systems , Madison, Wisconsin