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Digital Operations Specialist

Company: Smart Solutions, Inc.
Location: Madison
Posted on: March 28, 2020

Job Description:

Do you enjoy helping others? Is navigating websites and mobile apps something that comes easily to you? Can you replicate and communicate problems that can occur in our online world? If so, please read on to find out more about this exciting opportunity! Our client is a Fortune 500 company and they are looking to hire a Digital Operations Support Specialist for a long-term consulting opportunity. The ideal candidate will be able to resolve escalated support cases from a helpdesk function and recreate, document, and communicate problems experienced by end users of our clientrsquos website and mobile apps. The position is part technical support and part business analysis with interfaces to internal customers, external customers, development teams, and product owners. Duties and Responsibilities Troubleshoot customer issues and respond to callers in a timely manner Navigate multiple systems to investigate Follow up with internal and external customers on a set schedule Triage feedback about website and mobile apps Work with development team to identifyinvestigate defects Maintain a list of current defects affecting customers Communicate known issues to other teams Coordinate planned outage messaging to users Look for opportunities to improve processes Desired Skills and Experience Core critical thinking skills including observation, interpretation, analysis, inference, and explanation Excellent organizational and time management skills, with a demonstrated ability to meet deadlines Strong communication and analytical skills required, including the ability to effectively interpret and articulate customer problems and solutions. Demonstrated ability to exercise independent judgment in analyzing business challenges and making key business recommendations. Proficient in Microsoft Office including Word, PowerPoint, Excel, Outlook Education and Work Experience Experience handling multiple tasks and prioritizing with minimal guidance and instruction Strong problem-solving skills and ability to adapt well in a fast-paced environment Experience in digital customer service Smart Solutions, Inc. is an equal opportunity employer functioning under an Affirmative Action Plan. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Keywords: Smart Solutions, Inc., Madison , Digital Operations Specialist, IT / Software / Systems , Madison, Wisconsin

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