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Staff Software Engineer, Buying Experience

Company: Zendesk
Location: Madison
Posted on: February 15, 2020

Job Description:

An industry-leading tech company At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like AirBnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer, and we lead the industry with beautifully simple software. And we re constantly innovating no really, we can t wait to outdo ourselves in the near future! Zendesk has all the stuff you d expect from a tech company - competitive pa stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all. What you ll do As a Staff Software Engineer on the Buying Experience team, you will be a key technical player across all areas of the engineering lifecycle, including gathering requirements from stakeholders, defining experiences with product management and UX designers, and building services to provide a beautifully simple and secure buying experience for our customers across the Zendesk family of products. You ll work on interesting challenges in all aspects of the buying experience; subscription management, purchasing, and trial conversion. You will be working across organizational boundaries to integrate services and workflows with a focus on releasing with quality and observability. You will partner with Zendesk architects to stay abreast of issues affecting the Zendesk platform and bring back the best practices from Zendesk engineering in order to drive decisions for the team. You will help define and advocate for the standards for integrating (or building) new libraries, tools, and services to help us create, monitor, and maintain reliable services at scale. You'll apply best practices to satisfy our priorities of code excellence and high availability software, and coach other engineers on the team to make technical decisions on projects using these practices. A supportive team Zendesk values diversity of opinions and experience, and we cultivate a culture of openness and transparency. We help each other out with good practices, tips, and strategies for creating great code and quality products. From day one your input will be valued, your skills leveraged, and your contributions celebrated. Your team lead, Derek, will be there to provide guidance, feedback, and support. He s not into micromanagement, so expect independence in your work but he is into seeing you succeed. He ll help you explore career growth options and remove barriers in your daily work so you can be a success at Zendesk. What you need to succeed We ve found that a customer-first mentality with deep experience in developing distributed systems at scale, with a proven record of designing low latency complex web services are common predictors for a successful Staff Software Engineer at Zendesk. You are proficient in web technologies (HTTP, HTML, JavaScript, CSS, JSON, XML, and RESTful web services). You have experience working with relational databases, such as MySQL or Aurora. You have the ability to work independently yet fully collaborate with worldwide, remote teams and technical architects at the company. Experience with multiple programming languages (Scala, Java, Ruby, Go), cloud- based solutions (e.g. AWS), container orchestration tools (e.g. Kubernetes), JavaScript MVC frameworks (React, EmberJS), continuous integration and continuous deployment systems (Travis, Jenkins), and familiarity with billing platforms (Zuora, Braintree, PayPal) are bonuses that will help you on your path to success at Zendesk. Finally, you have 7+ years of software development experience and are excited about the opportunity to help the team grow and improve by providing mentorship and technical leadership; helping us meet the needs of our customers. That said, if your experience looks a little different from what we ve identified and you think you can rock the role, we d love to learn more abo you. Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk s use of your personal information.

Keywords: Zendesk, Madison , Staff Software Engineer, Buying Experience, IT / Software / Systems , Madison, Wisconsin

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