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Sr Mgr HR Service Delivery

Company: Covance
Location: Madison
Posted on: June 15, 2019

Job Description:

Job Overview Primarily responsible for managing the work of the HR Service Delivery Operations team for Americas and allocating resources based on the nature and volume of work. This includes participating in decisions regarding new work that Service Delivery will take ownership of and incorporating this new work into existing processes and support mechanisms or creating new ones and resourcing the work. This role is responsible for setting data standards for people information and setting and measuring function SLAs. The role is accountable for team performance (cross-training, staff retention) and development. Primarily responsible for managing the HR Service Delivery workflow, processes, and resources. The service delivery staff and resources will be deployed to support the functional work related to providing HR services to the global enterprise, including but not limited to new hire services, employee services and data maintenance coming under the delivery services of HR include Specific Duties * Collaborate with other HR Service Delivery leaders to ensure alignment between functional specialties. * Quantify "costs" of HR Service Delivery work (e.g., cycle times, transaction costs, etc.). * Document all HR Service Delivery work (e.g., process flow documents, HR program "fact sheets', data interface steps, etc.). * Allocate resources based on the nature and volume of work. * Participate in decisions regarding new work that HR Service Delivery will take ownership of. * Incorporate new work into existing processes and support mechanisms or create new processes/support mechanisms and resource the work. * Set data standards (definitions) for people information. * Set and measure function SLAs. * Accountable for overall team performance (training on relevant HR systems or HR programs, cross-training of staff to build depth and backup support, staff retention) and development. * Identify, drive and measure process improvements. * Provide backup support to team during times of peak volume or staff vacancies (turnover, illness, time off). * Audit data and records management work. * Compliance - awareness of relevant laws (e.g., data privacy) and establishing processes that comply, * Other duties as assigned. Education/Qualifications Minimum Required: BA/BS degree (or equivalent experience). Experience Minimum Required: 10 years of experience working in a business environment. 5 years experience working in Human Resources (multiple discipline experience preferred). 3 years experience managing people. Other required work-related experiences: o Fluency with PeopleSoft HR (preferably v9). o Fluency with other HR IT applications (table construction, system navigation, data entry, reporting, etc.). o Business process improvement (e.g., Six Sigma Green Belt certification)

Keywords: Covance, Madison , Sr Mgr HR Service Delivery, Human Resources , Madison, Wisconsin

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