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Benefit Specialist $20/hr Madison, WI

Company: Manpower
Location: Madison
Posted on: November 25, 2022

Job Description:

Benefit Specialist $20/hr - Customer Service - Madison, WIWhat is in it for you?

  • Long Term Contract
  • Remote after 6 weeks training
  • $20/hour, paid weekly
  • Access to free educational and certification programs
  • Partnership with a career coach to achieve your career goals
  • Start wok immediately What is The Job?
    • Work directly with retirees, members, and employers to research, answer, and resolve complicated questions and problems relating to ETF's benefit programs (health, life, disability, and ICI) and retirement programs.
    • You'll use the knowledge you learn through training to thoroughly explain available benefit programs, options, eligibility requirements, and application deadlines to participating employers and members.
    • Responsible for monitoring and updating changes to health insurance benefits, including changing how a retiree's health insurance premiums are paid, assisting employers with benefit adjustments, and adjusting members' monthly payments as needed. What do you bring to the Job?
      • High school education or equivalent.
      • 2+ years' experience in customer service.
      • Effective customer service techniques.
      • Ability to analyze records to determine eligibility for benefits.
      • Proof of COVID-19 vaccination.
      • Ability to understand and communicate complex information.
      • Provide complex and detailed benefit information.
      • Effectively communicating benefit options.
      • Effective customer service techniques.
      • Research, interpret and apply relevant WI Statutes, Admin Code, and Department policies and procedures that pertain to ETF-administered programs.
      • Participate and provide input regarding benefit policy and administrative rules.
      • Obtain relevant information without disclosing confidential information.
      • Ability to interact positively with a variety of persons at different levels within and outside the organization.
      • Ability to use complex and sophisticated personal computer-based software systems (e.g., Microsoft Windows applications such as Word, Excel, Access, etc.)
      • Ability to use complex case management, customer relationship management, and benefit processing software.
      • Excellent written, oral and interpersonal skills required.
      • Good phone presence. APPLY TODAY! - A recruiter will contact within 24 hours to discuss your application. ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

Keywords: Manpower, Madison , Benefit Specialist $20/hr Madison, WI, Human Resources , Madison, Wisconsin

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